Gloria Inn Hotel Zambia Limited
At Gloria Inn, we pride ourselves on delivering unparalleled guest satisfaction. Nestled in the heart of Ndola, our hotel stands as a beacon of comfort, luxury, and superior service. Are you passionate about delivering exceptional guest experiences? Join our team and play a pivotal role in our journey to redefine Zambi’s hospitality. below is a list vacant positions.
1. ROOMS DIVISION MANAGER (x1)
Overview:
As the Rooms Division Manager, you will be responsible for overseeing the daily operations of our accommodations, ensuring seamless guest experiences and maintaining high standards of service. Your role encompasses managing housekeeping, front office, and reservations departments.
Qualifications:
- Bachelor’s degree in Hotel Management or a related field
- Proven experience in a managerial role within the hospitality industry relating to this role
- Proficient in hotel management software and MS Office suite
- Strong leadership, organizational, and communication skills
- Excellent problem-solving abilities and attention to detail
Key Responsibilities:
- Supervise and lead the housekeeping, front office, and reservations teams
Maintain quality standards for guest services and housekeeping - Implement effective strategies to maximize room occupancy and revenue
Foster a positive and efficient work environment - Handle guest inquiries, concerns, and feedback promptly and professionally
2. NIGHT AUDITOR (X1)
Overview:
As a Night Auditor, you will play a pivotal role in overseeing nightly operations, including reconciling daily transactions, ensuring accuracy in financial reporting, and providing exceptional customer service during late hours.
Qualifications:
- Diploma or higher education in Accounting or a related field
- Proven experience in the hospitality industry preferably in a similar role
- Proficiency in accounting software and MS Office suite
- Strong attention to detail and ability to work independently
- Excellent communication, leadership and customer service skills
Key Responsibilities
- Conduct night audit procedures to reconcile daily transactions and accounts
- Handle guest check-ins and check-outs during the night shift
- Respond promptly and professionally to guest inquiries and requests
- Ensure accuracy in financial reporting and adherence to accounting standards
- Perform various administrative tasks to support hotel operations
HEAD CHEF (x1)
Overview:
As the Head Chef, you will be responsible for leading and managing the kitchen team, overseeing food preparation, maintaining high culinary standards, and creating innovative menus that delight our guests.
Qualifications:
- Culinary, Diploma, degree or equivalent certification
- Proven experience as a Head Chef in a fine dining restaurant or hotel
Creative and innovative culinary skills - Strong leadership and team management abilities
- Knowledge of food safety and sanitation regulations
- Key Responsibilities
- Lead, mentor, and supervise kitchen staff to ensure smooth operations
- Craft exceptional menus and maintain food quality
- Oversee kitchen operations and staff
- Maintain inventory levels and control food costs
- Ensure compliance with health and safety regulations
- Collaborate with management to develop new culinary concepts and offerings
SOUS CHEF (x2)
Overview:
As a Sous Chef, you will assist the Head Chef in overseeing kitchen operations, maintaining high standards of food quality, and leading the culinary team to deliver memorable dining experiences.
Qualifications:
- Culinary diploma, or equivalent certification relevant to the role
- Minimum of 3 years of experience in a similar role within the hospitality industry
- Strong knowledge of kitchen operations and food preparation techniques
- Excellent leadership and team management skills
- Ability to thrive in a fast-paced environment while maintaining attention to detail
key Responsibilities - Support the Head Chef in menu planning, food preparation, and execution
- Supervise kitchen staff and ensure efficient workflow
- Maintain inventory levels and assist in cost control measures
- Uphold food safety and sanitation standards
- Collaborate with the culinary team to innovate and enhance menu offerings
COOKS (X4)
Overview:
As a Cook, you will play a vital role in food preparation, ensuring the highest standards of quality, taste, and presentation in our culinary offerings.
Qualifications:
- Certification in Culinary Arts or Hospitality
- Minimum of 2 years of experience in a culinary role
- Knowledge of kitchen operations and food preparation techniques
- Ability to work well in a team environment and under pressure
- Strong attention to detail and a passion for culinary excellence Key Responsibilities
- Prepare and cook dishes according to established recipes and standards
- Assist in maintaining inventory and ensuring kitchen supplies are stocked
- Follow proper food handling and sanitation procedures
- Collaborate with the culinary team to maintain consistency in dishes
- Contribute to menu planning and innovation under the guidance of senior chefs
CONFERENCE ATTENDANT (X1)
Overview:
As a Conference Attendant, you will play a pivotal role in facilitating the smooth operation of conferences and events hosted at our hotel. Your responsibilities will include providing excellent customer service, ensuring event setups meet guest requirements, and maintaining a professional and welcoming atmosphere.
Qualifications:
- Certifications in Hospitality or related field preferred
- Previous experience working as a conference attendant or in a similar role
- Strong communication skills in English and other languages
- Excellent customer service and teamwork abilities
KEY Responsibilities - Assist in the setup and execution of conferences and events
- Provide attentive and courteous service to event attendees
- Ensure event spaces are organized and set up according to guest specifications
- Collaborate with various departments to meet guest needs during events
- Maintain a high level of cleanliness and presentation in event areas
BARMEN (X3)
Overview:
As a Bartender, you will be responsible for preparing and serving beverages while maintaining a high standard of customer service and upholding the quality and presentation of our drinks.
Qualifications:
- Grade 12 certificate or equivalent
- Certification in General Hospitality or related field preferred
- Previous experience working as a bartender or in a similar role
- Proficiency in preparing and mixing beverages
- Strong communication and customer service skills
Key Responsibilities - Prepare and serve a wide variety of beverages to guests
- Ensure a clean and organized bar area at all times
- Provide friendly, attentive, and efficient service to patrons
- Maintain inventory and assist in bar stock management
- Uphold compliance with health and safety standards
KITCHEN PORTER (X1)
Overview:
As a Kitchen Porter, you will play a crucial role in maintaining cleanliness and organization in the kitchen area, supporting kitchen staff in various tasks, and contributing to the smooth functioning of our culinary operations.
Qualifications:
- Grade 12 certificate or equivalent
- Certification in General Hospitality or related field preferred
- Previous experience in a kitchen or hospitality environment is beneficial
- Ability to work efficiently and effectively in a fast-paced environment
- Strong attention to detail and adherence to cleanliness standards
- Willingness to learn and contribute as part of a team
Key Responsibilities - Maintain cleanliness and hygiene standards in the kitchen
- Assist kitchen staff in basic food preparation tasks
- Wash and sanitize kitchen utensils, dishes, and equipment
- Follow health and safety guidelines in food handling and sanitation
Driver (X1)
Overview:
As a Driver at Gloria Inn Hotel Zambia Limited, you play a pivotal role in ensuring the safe and efficient transportation of our guests, staff, and partners.
Qualifications:
- Grade 12 certificate or equivalent
- Valid and clean Zambian/SADC driver’s license (Minimum Class C) with knowledge of automobile maintenance
- At least 3 years of proven working experience as a Driver
- Thorough understanding of SADC road traffic laws and regulations
- Proficient in spoken and written English
Key Responsibilities
- Safely transport guests, staff, and partners to and from designated locations, ensuring a comfortable and pleasant journey that reflects our commitment to hospitality.
- Act as a vital point of contact for our guests, providing a warm and hospitable environment during their travels to and from our hotel.
- Collaborate with various departments within the hotel to ensure seamless coordination for guest transportation needs, contributing to the overall efficiency and satisfaction of our guests’ stay.
Method of Application
Please submit your UPDATED CV ONLY highlighting your relevant experience to [email protected] by 23rd November, 2023.
Gloria Inn Hotel Zambia Limited is an equal opportunity employer committed to diversity in the workplace.