Digital Sales and Fulfillment Specialist – SME and Corporate at Zambia Industrial Commercial Bank Limited

The Zambia Industrial Commercial Bank Limited (ZICB) is committed to meeting its mission of supporting its customers’ wealth creation and growth through provision of customer centric banking solutions to its chosen segments in support of commercialization and industrialization of the Zambian economy ’24/7′. In line with its mission, the Bank is seeking to recruit a highly motivated, result-oriented, well qualified and experienced professional to fill the following vacancy:

1.0 DIGITAL SALES AND FULFILLMENT SPECIALIST – SME AND CORPORATE

Reporting to the Manager-Digital Sales and Fulfillment, the jobholder will be responsible for client acquisition and registration on digital channels, agent and merchant acquisition and driving channel activation and utilization initiatives. The jobholder will also be responsible for generating leads for potential alliances with Digital Financial Services and FinTech’s and to retain a portfolio of digital bank customers to meet business targets and profitability.

• Grade 12 School Certificate or GCE Equivalent
• Bachelor’s in Business, Economics, Accounts or related field
• At least 5 years’ experience in MNO, FMSG, FinTech or Banking
• Proven experience in similar role and team management
• Knowledge and experience in business process modelling and analytics
• Good knowledge of general banking practices and procedures
• Good understanding of financial compliance and regulatory framework

Skills Required to Undertake the Role

• Operational skills
• Excellent Communication skills both oral and written English
• Computation / Numerical skills
• Teamwork
• Decision making
• Report writing skills
• Analytical skills: graphical presentation of information to do with product performance and reports
• Listening skills
• Leadership skills

Only candidates who meet the above job specifications should apply by enclosing their detailed CV, photocopies of their academic/professional qualifications and any other relevant documentation in support of their application. Daytime and reachable telephone and/or mobile numbers should be clearly stated.

Head-Human Capital
Zambia Industrial Commercial Bank Limited
5th Floor Longacres Mall-Office Block Stand No 27395, Alick Nkhata Road Mass Media
P.O Box 30228
Lusaka

Email: [email protected]