Keda Zambia Ceramics Company Limited
Customer Service Supervisor
Job responsibilities:
- Manage daily sales booking orders and ensure timely completion of customer order billing.
- Oversee the production of customer orders, from quotation to delivery and damage compensation.
- Follow up on overdue customer payments to ensure timely collection.
- Coordinate with the Chinese manager to handle office customer orders and support local team operations.
- Conduct training for new team members and supervise the accuracy of sales orders and warehouse documents.
- Lead the local customer service team, conducting regular meetings to review team performance and customer feedback.
- Manage the transition from POS to CRM system, including training and ensuring smooth system integration.
Job Requirements:
- Minimum 3 years of experience as a Customer Service Supervisor in a wholesale channel company.
- Strong understanding of customer service principles and experience with CRM systems preferred.
- Bachelor’s degree in business administration or related field.
Method of Application
Application Instructions: Interested candidates for any of these positions are invited to submit their resume and cover letter. Please indicate the position you are applying for in the subject line).