Implementation Specialist at Zambia National Commercial Bank Plc

JOB PURPOSE

Responsible for the co-ordination, monitoring, evaluation and support of the implementation process of electronic products and services in Transactional Banking.  Ensuring consistency with bank strategy, commitment and goals as well as to offer technical product support and training to internal and external customers.

Under the supervision of the Implementation Senior Specialist the following are among the Job Key Responsibilities: –

• Creating, establishing and managing business as usual project plans for deployment of new Transaction Banking services or products

• Manage turnover of product/service sales and support staff upon successful implementation of product/service
• Creating material for training both internal and external end users (Processes, SOPs, Work Instructions, Process Flows)
• Offer post implementation technical support of products/services
• Working in collaboration with internal and external staff in the implementation of electronic product/service projects
• Managing, supporting, and helping internal and external customers in their daily banking needs and problems in relation to technical support, product knowledge and information support
• Monitoring and measuring implemented products/services uptake, utilization, performance and revenue
• To organize and analyze audit data and summarize audit findings for review.
• Coordinate the resolution of audit findings, Governance and Control issues within Transactional Banking 
• Convert complex business processes into understandable and easy-to-manage processes and decision points
• Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
• Any other responsibilities or tasks as maybe assigned by management.

INTERNAL/EXTERNAL CONTACT

External: CIB and BB Customers and other customers using transactional banking solutions

Internal: All Divisions.

QUALIFICATIONS AND EXPERIENCE

• Bachelor’s Degree in Business, Information Technology or banking qualification preferable

• Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
• At least five 5 years of experience in banking/commercial experience
• Good knowledge of banking systems and processes used by the bank and customers
• Familiarity with international best practices and global trends in the cash management sector
• Technical knowledge in business finance tools, products and methodologies an added advantage
• Knowledge of legal and regulatory issues typical for country banking systems.
• Ability to understand main aspects of a financial institution’s operations an added advantage
• Strong knowledge of Bank products and channels an added advantage

JOB CORE COMPETENCIES

• Communication and presentation skills.
  • Analytical skills
  • Research skills
  • Decision Making and Problem Solving
  • Drive for results
  • Customer service orientation
• Attention to detail
• Teamwork