Service Manager at Radisson Hotel Group

Description

SUPERVISE AND COORDINATE FRONT OFFICE’S SHIFT ACTIVITIES TO PROVIDE THE HIGHEST STANDARD OF SERVICE

• Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees.
• Is proficient in all Front Office Standard Operating Procedures and displays good leadership by example by following all SOP’s.
• Utilises supervisory skills and motivation to maximise employee productivity and satisfaction.
• Recommends to Front Office Manager how to improve guest service and efficiency in Front Office operations.
• Supervises and participates in the prompt and courteous check-in, check-out and servicing of guests.
• Supervises Receptionists cash-up and checks all banking at the end of shift.
• Makes sure Front Office employees utilise yield management to maximise room revenue.
• Completes the relevant Service Manager Checklist on a daily basis.