AB Bank Zambia
AB Bank Zambia is the market leader in providing financial services to Zambian micro, small and medium enterprises. AB Bank is a member of the Access Holding network, headquartered in Berlin, Germany. We are a digital champion in the financial industry through our own mobile wallet – eTumba.
We are looking for friendly, cheerful and professional individuals, to work as Bank Officers in different capacities listed below. In this role you will provide support and manage communication with the Bank’s customers on our various platforms. As such, you will be responsible for delivering excellent customer service and creating a professional and friendly image of the Bank.
Business Officer (15)
The Business Officer is responsible for marketing the Bank’s products and services, building own business portfolio and responsible to monitor and maintain a high-quality portfolio in compliance with the Bank’s policies and procedures.
Among other responsibilities, you will be expected to:
- Market and sell the Bank’s products and services
- Create and manage own business portfolio
- Client retention and after-sales relations
- Monitor and enforce credit repayments
Middle Officer (5)
Among other responsibilities, you will be expected to:
- Conduct overall account opening duties, ensuring documentation and all process flows are followed
- Performing all local and international money transfers
- Process and formalize all customer loans
- Ensure accurate documentation and filling of records as well as safe keeping
- Deliver good customer service to all customers (both internal and external)
Contact Center Officers (5)
Among other responsibilities, you will be expected to:
- Attending to customer queries, questions, and comments through various platforms (calls, social media and Websites)
- Resolve customer complaints and issues
- Document all client interaction information according to standard operating procedures
- Sell and promote Bank products and services
- Monitor customer trends based on customer interactions and recommend improvement actions to management
Your Minimum Qualifications and Competencies should be:
- A diploma in Business Administration, Accounting, Economics, Agriculture, or any other related fields
- Good interpersonal skills and the ability to deal with difference and diversity
Method of Application
Applicants must submit a motivation letter clearly stating why they would be best suited for the position and send their curriculum vitae attaching qualifications by following the link here not later than 17:00hrs on 19th May 2023