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Assistant Provider Reconciliation Officer (X3) at National Health Insurance Management Authority (NHIMA)

  • Full Time
  • Lusaka, Zambia
  • 000 USD / Year
  • Applications have closed
  • Salary: 000

National Health Insurance Management Authority (NHIMA)

Job Purpose

Reporting to the Senior Health Risk Officer, the main role of the jobholder is to manage Health Care Providers (HCPs) claims and Finance/payment reconciliations by ensuring timely claim payments and reconciliations and identifying and correcting any discrepancies. The role will also be responsible for receiving and admission of claims in the claims register and ensuring timely correspondence with Health Care Providers on any omissions that are picked before claims are admitted on the claims register.

Key Responsibilities

Principle Accountabilities for this role include but are not limited to the following:

i. Claim settlements and reconciliations (40% weight)

⦁To verify totals on the received invoices and inform Health Care Providers by e- mail/letter of any differences by matching statements from Health Care Providers with batches on the claims register and physical claims

⦁Reconcile balances between Health Care Providers (HCPs) and NHIMA and maintain files for each Health Care Provider for returned bills to have quick and efficient access to HCP Queries.

⦁To reconcile all payments with Health Care Providers within 90 days of receiving settlement transfer advice.

⦁Follow up reconciliation statements submitted on a month-by-month basis,

⦁Prepare updated reconciliation statements for HCP Accounts on a weekly basis and submit Weekly, monthly, quarterly and adhoc reports to Supervisor.

⦁Preparation of Individual HCP Quarterly Reconciliation statements and submit to HCP after verification with Supervisor, every quarter and reconcile accounts within 15 days of submission to HCP.

⦁Prepare Sign off accounts records once reconciliation is agreed and completed and maintain report of Health Care Providers’ Sign offs for due reference as required.

ii. Health Care Provider Customer Care & Preliminary Claims Pre-assessment (60% weight) 

⦁Receive claims from Health Care Providers and conduct quality check/preliminary claims assessment for obvious omissions immediately on submission for physically delivered claims and within 5 days for couriered and SFTP uploaded claims,

⦁Maintain emerging issues tracker to be shared as part of weekly reports for due intervention,

⦁Ensure any picked submission omissions are communicated to Health Care Providers within ten (10) days from received date,

⦁Admit all qualifying claims in the claims register immediately on receipt,

⦁Maintain good business relationship with Health Care Providers and conduct Health Care Provider sensitisation on NHIMA Benefits, Tariffs, and importance of properly filled in claim forms

⦁Post adjudication and post payment, actively timely engage Health Care Providers on claims submission omissions, incomplete and rejected claims, to avoid unnecessary disputes and disruptions in service provision due to non-payment of such claims.

⦁Maintain regular contact with Health Care Providers and any unpaid bills should be advised to the Health Care providers within 15 days after payment remittance notification by Finance.

⦁Participate in any other claims process roles as demand arises and as guided by the Supervisor

⦁Conduct any other roles as assigned by the Supervisor.

Knowledge, Skills, Qualifications and Experience

⦁Grade twelve (12) School certificate with 5 ‘O’ levels with credit or better including Mathematics and English Language .

⦁Must have a Diploma or Degree in Healthcare Management or any related field.

⦁Certificate or Diploma in Health Insurance, Compensation fund or any social security being an added advantage.

⦁At least one (1) year working experience in a similar role

Competencies required for this Role

⦁Extensive knowledge of the Insurance industry.

⦁ Overall understanding of Health Care provider operations and medicine and treatment procedures.

⦁ Financial acumen.

⦁ Attention to detail, strong analytical and decision-making skills.

⦁Strong problem-solving and decision-making abilities, and ability to work under pressure,

⦁Good oral and written communication skills.

⦁Proficiency in office applications such as Excel, Word, PowerPoint, and many other relevant applications.

⦁Must have good interpersonal skills.

⦁Must have strong influencing and negotiation skills.

⦁Ability to work with limited supervision and highly organized.