ATM POS Analyst at Zambia National Commercial Bank Plc

JOB PURPOSE

To deploy, maintain, monitor and support Point of Sale (POS) terminals to ensure concomitancy and availability is upheld and participation in the support, maintenance and enhancing business processes and procedures that are driven by IT services.

JOB RESPONSIBILITIES

• Facilitate successful installation of POS software applications, networking and security functionality
• Ensure all relevant documentation prior to installation of POS Application is in place
• To ensure Systems high availability of critical EFT and transaction switching platform systems in accordance with the set SLA targets. including:
  • Postilion Real-time Systems (ATM App , eftcZNCVasDriver, eftcHypercomBase5 ,Real Time Framework ,Post Card, NFS )
  • Postilion Office
  • Stratus Server
  • Auto-Recon Server
  • Proview Server
  • VeriCentre
  • Visa Edit package
  • Journal Viewer App
  • DR Postilion Systems
  • Terminal Management System (TMS)
• To uphold all aspects of the ISO 8583 Postilion Payment Processing software
• Installation, Configuration and maintenance of new and existing ATMs/POS
• To ensure replication is working on the DR server for the servers supporting the Switch
• Ensure the Remote terminal manager has up to date applications for Agent Banking, Card Operations and Merchant services for both Vx520c & Vx675 as well as ensure terminal details are in sync on Postilion and VeriCentre
• Plan, coordinate and implement new innovative E-business projects in the bank

• Ensuring proper change control procedures are followed
• Ensure the report server for Card Operations is ready for their daily operations – Report generation
• To resolve advanced user queries related to the terminal driver and transaction switching environments through Ad hoc liaison with external service / solution providers.
• To resolve advanced user queries related to financial transactions on agency banking, mobile banking, merchant services (POS) and ATMs
• Generate reports relating to cash-out transactions to enable Agency banking to produce commissions for customers
• Perform unit and integration testing on systems related to the terminal drive and transaction switching environments
• To offer high level support to visa payments, queries related to transactions, processing of visa settlement files and issues requiring technical assistance
• To offer high level support to reconciliation team for issues that require technical assistance
• To analyze reconciliation results and communicate with reconciliation team to ensure correct outcomes of reconciliation.
• Plan, manage and coordinate with vendors(techu-rate) on smooth running of the recon tool
• To ensure conformity to EMV standards for ATM and POS and keeping up-to-date with EMV enhancements with specific emphasis on compliance as well as certifications in the same.
• To be a technical point-of-contact for the assigned functional areas i.e. Business driven projects
• Analyze and review business application setups and facilitate all the user acceptance tests (UAT) in the ITBA section
• Reviewing business requirements with the business analysts and stakeholders for ATM, POS, mobile banking and reconciliation systems.
• Help improve availability and connective of terminals as well as contribute to better ways of managing them
• Ensure availability of the mobile banking services and other related EFT systems
• Assisting with meeting compliance requirements, such as PCI DSS
• Ensure proper terminal management process and procedure are adhered
• Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.
• Ensure accurate and complete reporting of risk events within the stipulated time line (i.e. 7 calendar days)
• Ensure all emerging risks are reported and mitigating factors put in place
• Identify, monitor and report Key Risk Indicators (KRIs) in your respective unit/department
• Ensure that you are operating within the given risk appetites and report any breaches promptly
• Implement and Close all audit recommendations, identified control weaknesses from Risk

• RCSAs, Consultancy reports or Customer complaints and risk events
• Participate in the annual review of procedure manuals when requested
• Ensure you familiarize yourself with and adhere to the Zanaco Enterprise risk management framework and participate in risk management trainings organized by IRM