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Magnum Security Services Limited
JOB DESCRIPTION
1. ROLE IDENTIFICATION
Job Title: BRANCH MANAGER
Direct Reports:
CHIEF OPERATIONS OFFICER
1. JOB PURPOSE
We are seeking a dynamic and experienced Branch Manager to oversee the operations of our Chipata branch. The ideal candidate will be responsible for managing all aspects of the branch’s operations, ensuring high-quality security services, maintaining client satisfaction, and driving business growth.
2. KEY RESPONSIBILITIES
Operational Management:
- Oversee the daily operations of the Chipata branch, ensuring efficient and effective delivery of security services.
- Develop and implement operational policies and procedures to enhance service delivery and operational efficiency.
- Monitor and manage branch performance metrics, including response times, incident resolution, and client feedback.
Team Leadership:
- Recruit, train, and supervise branch staff, including security personnel, administrative staff, and supervisors.
- Conduct regular performance reviews, provide coaching and development opportunities, and address any performance issues.
- Foster a positive and collaborative working environment, promoting teamwork and professional growth.
Client Relations:
- Build and maintain strong relationships with clients, addressing their needs and concerns promptly and professionally.
- Conduct regular client meetings to assess satisfaction levels and identify opportunities for service improvement.
- Develop and implement strategies to enhance client retention and satisfaction.
Business Development:
- Identify and pursue new business opportunities to expand the branch’s client base and market presence.
- Develop and execute sales and marketing plans to achieve branch growth targets.
- Represent the company at local events and networking opportunities to promote services and build brand awareness.
Financial Management:
- Prepare and manage the branch budget, ensuring cost control and profitability.
- Monitor financial performance, including revenue, expenses, and profitability, and implement corrective actions as needed.
- Ensure accurate and timely reporting of financial and operational data to the Regional Operations Manager.
Compliance and Safety:
- Ensure the branch operates in compliance with all relevant laws, regulations, and industry standards.
- Implement and enforce health and safety policies to protect employees and clients.
- Conduct regular audits and inspections to ensure compliance and address any issues promptly.
3.NATURE OF DECISION MAKING
a) Strategic
b) Financial
c) Analytical
4. QUALIFICATIONS: Minimum
- Grade 12 Certificate with 5 ‘O’ levels with credit or better in Mathematics and English
- Bachelor’s Degree in Operations Management, business administration or its equivalent.
- Security Background.
5.EXPERIENCE:
- Minimum Eight (8) Proven work experience in a similar role
ATTRIBUTES & SKILLS
- Prior experience of working in a similar operational management role , ideally within the security industry
- Excellent verbal and written communication skills, interacting both internally and externally
- Excellent customer service skills
- Excellent organizational skills
- Ability to successfully manage a team
- Track record of working in a fast paced and demanding environment
- Strategic thinking and planning
- Analytical thinking
- Budgeting and planning
- Report writing