Business Analyst at Zambia National Commercial Bank Plc

  • Full Time
  • Lusaka, Zambia
  • 000 USD / Year
  • Salary: 000

Zambia National Commercial Bank Plc



This function is responsible for bridging the gap between Technology and the business units using various analysis technics to help the business understand and frame their requirements clearly and thereafter support the translation of those refined requirements to the solution architect for designing of technical solutions.

The BA will work closely with the various divisions of the bank to translate business requirements into technical requirements

Under the supervision of the Project Management Head, the following are among the Job Key Responsibilities:

  • Bridge between different business and functional units of the bank to deliver business change and transformation.
  • Apply a structured project management environment to prepare and deliver the full range of business analysis documentation using structured methodologies and modelling techniques (this includes business requirements specifications, user guide updates, impact assessments and business models).
  • Clear understanding of business requirements and bank policies, processes and procedures.
  • Lead workshops to obtain or review key information for business analysis (includes reviewing, analyzing, evaluating business problems and opportunities for innovation).
  • Reviewing, analyzing, evaluating business problems and opportunities for innovation in new products, technologies and business models that would help the bank remain relevant and competitive in the prevailing environment.
  • Participate in the development of terms of reference documents and request for proposals.
  • Participate in the vendor proof of concept and help in the first bid or buy-in resolution.
  • Participate in the evaluation of tenders as and when called upon.
  • Defend and influence changes by providing relevant information to help make appropriate decisions.
  • Acquire and develop in-depth knowledge on the different functional and business units of the bank to which the business analysis has been assigned as well as the industry.
  • Collaborate with the test unit to ensure the right product is delivered to expectation by stakeholders.
  • Maintain and regularly review key bank policies, processes and procedures and provide recommendations on process efficiencies.
  • Elicit requirements using various techniques; interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, user cases, scenarios, business analysis, task and workflow analysis.
  • Analyze and document business requirements with internal and external stakeholders.
  • Recommendation of the Solutions for identified needs and create requirements.
  • Determine and clarify business needs with internal and external stakeholders.
  • Assess the impact of changes and facilitate the documentation of business cases.
  • Conduct analysis to determine best path for solving business problems/opportunities that may include process improvement, systems enhancement, user training, and/or software procurement.
  • Conduct change impact analysis to assess the potential implications of changes and documents court business rules, functions and requirements.
  • Participating in the planning and execution of projects that move ideas from ideation to incubation and prototyping.
  • Develop requirements specifications according to standard templates.
  • Communicate and interact professionally with a diverse group, executives, managers, and subject matter experts.
  • Determine new, creative ways to employ teams on projects and distribute responsibilities
  • Work across practice to share lessons learned and best practices
  • Manage day-to-day client interaction and expectations for assigned projects
  • Anticipate client’s needs and proposes alternative business solutions
  • Continually seek and capitalize upon opportunities to increase customer satisfaction and deepen client relationships
  • Possesses a knowledge base of each client’s business, organization and objectives
  • Facilitate and participate in product risk analysis with the test unit in order to develop project risk-based test cases
  • Evaluate, design, monitor and give input on the management of business processes.
  • Work collaboratively across all departments of the organization to help improve the management of a business processes.
  • Introduce innovation into the process that can impact results, enhance profitability and facilitate the organization to meet its business objectives and goals.
  • Constantly update central repository with documented processes, policies and procedures.
  • Continuously Update changes to business and operational way of working.
  • Work with various teams to transform requirements into deliverables.
  • Work with stakeholders to identify required changes.
  • Ensure effective change management for involved business units.
  • Ensure Issues are identified, tracked, reported on and resolved in a timely manner.
  • Collaborate with test managers on associated testing efforts
  • Ensure the test team makes the test discipline effective during the project lifecycle.
  • Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.
  • Any other responsibilities or tasks as maybe assigned by management.


  • External: Vendors
  • Internal: All internal Business Units


  • Grade 12 Certificate with Credit or above mandatory in Mathematics and English and any other three subjects
  • Degree in Business /IT/Project Management or any other relevant field
  • At least three (3) years professional work experience in Business Analysis, Project Management or Banking experience test analysis
  • Member of the International Institute of Business Analysts (IIBA), IIBA and Prince II Certifications will be added advantage
  • Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into system and operational requirements
  • Proven record of effective stakeholder engagement.


  • Presentation & Facilitation skills
  • Business Analysis & Design
  • Business requirements gathering
  • Business Case development
  • Stakeholder Management
  • Data modelling techniques
  • Project Management Skills

To apply for this job please visit