Business Consultants – Business Banking at Zambia National Commercial Bank Plc

  • Full Time
  • Lusaka, Zambia
  • 000 USD / Year
  • Applications have closed
  • Salary: 000

Zambia National Commercial Bank Plc

Reference Number


To represent and service the needs of Business Banking (BB) clients at the branch level focusing on customer service, query resolution, in-branch sales and customer on-boarding


Under the supervision of the Senior Relationship Manager following are among the Job Key Responsibilities: –

  • Actively seek to grow number of assigned branch active Business Banking customers and accompanying balance sheet and income
  • Build in-depth knowledge of Business Banking and Retail products and apply this knowledge to satisfy customer needs and meet sales targets.
  • Sell Business Banking accounts and onboard walk-in customers in the branch
  • Cross and upsell products to walk-in customers to increase product utilization per customer in allocated branch
  • Generate and pass on leads to relationship managers and product specialists for products including loans, trade and cash management services
  • Maintain regular communication with clients, understand their financial needs and provide financial solutions
  • Ensure delivery of the Business Banking value proposition and branch customer journey
  • Deliver high quality customer interactions by being prepared and maintaining a professional manner and appearance at all times
  • Resolve BB customer service requests and queries in a timeously manner including escalation to relevant teams for closure with feedback provided to the client promptly
  • Take responsibility for BB customer complaints received through the branch and ensure closure or resolution by relevant stakeholders
  • Maintain sustainable relationships with prospective and existing customers by taking an interest in their business and understanding their banking needs including tracking services consumed including from all financial institutions
  • Respond to the customers information requests including providing basic training support on how use bank products and channels
  • Adherence to Zanaco operations manual and other relevant manuals
  • Execute activities within risk and compliance requirements
  • Provide proper and correct product information
  • Correct and error free execution of sales processes (Leads, campaigns, opening of accounts and cross sell)
  • Compliance with internal procedures and processes
  • Compile sales and service performance reports for submission to line manager
  • Manage dormant accounts ensuring clients activate accounts or close accounts if no longer required.
  • Take ownership for ensuring that all accounts opened are KYC-AML compliant (Know Your Customer and Anti Money Laundering) and tagged to the appropriate relationship manager
  • Ensure 100% KYC compliance and regulatory requirements in all interactions with clients
  • Any other responsibilities or tasks as maybe assigned by management.



External: CIB and BB Customers and other customers using transactional banking solutions

Internal: All Divisions.



  • Bachelor’s Degree in Business, or banking qualification preferable
  • Grade 12 Credit or above mandatory in Mathematics and English and any other three subjects
  • 2 years in customer-facing sales or service role in financial services industry
  • Experience working with SMEs and/or corporate clients is an added advantage
  • Good knowledge of banking systems and processes used by the bank and customers
  • Familiarity with international best practices and global trends in the cash management sector
  • Technical knowledge in business finance tools, products and methodologies an added advantage
  • Knowledge of legal and regulatory issues typical for country banking systems.
  • Ability to understand main aspects of a financial institution’s operations an added advantage
  • Strong knowledge of Bank products and channels an added advantage


  • Communication and presentation skills.
  • Attention to detail and accuracy
  • Ability to work independently under strict deadlines
  • Proficiency in using MS Office applications especially Excel and PowerPoint
  • Customer-centric and results oriented with good problem-solving skills
  • Good planning and organizational skills
  • Personable character with ability to deliver consistent high-quality customer interactions
  • Strong selling and negotiation skill
  • Ability and willingness to learn
  • Team player with high integrity and accountability