TopFloor Limited
Our client, in the renewable energy sector, is seeking to recruit several Call Centre Customer Executives with exceptional client relations abilities to join their dynamic team. The Call Centre Service Executives will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively through the call centre service touchpoint.
Key Tasks and Responsibilities:
- Provide call centre response to all incoming calls and adhere to service standards.
- Initiate and implement corrective action as needed to ensure that an excellent standard of service and a high level of customer satisfaction is maintained.
- Receive customer queries and ensure these are resolved promptly.
- Proactively listen to customers and handle all queries efficiently while maintaining service quality and standards.
- Help minimize defaults by reaching out to customers with delayed payments well in advance.
- Proactively contact dormant customers directly to resolve any pending issues or account queries.
- Build and maintain good customer relationships in the diversity of the customer base.
- Report to the Customer Service team managers issues raised by customers that need immediate actions or resolutions from the management.
- Check customer satisfaction degree after a sale in order to increase customer retention.
- Gather and document information about the customer and the product via available applicable systems.
- Perform any other tasks or duties that may be assigned.
Desired Skills, Qualifications and Experience:
- Must have a Bachelor’s Degree/Diploma in Social Science Studies or similar; recent graduates are encouraged to apply.
- At least six months experience in call centre service environments is essential.
- Possess basic knowledge of Excel spreadsheets and data entry skills.
- Ability to work in a flexible and creative work environment with fast-evolving operations.
- Ability to multitask while working under tight deadlines with close attention to detail.
- Ability to remain professional and courteous with customers at all times.
- Must have excellent verbal and written communication skills – both in English and one other major local language.
- Should be able to work in shifts,
Method Of Application
Please visit our job portal to apply before 13th September, 2024. Only shortlisted candidates will be contacted.