Cash Administrator at DHL

Deliver full responsibilities of duty and cash Processes and support in investigating and resolve duty and cash account customer queries, in an accurate, professional and timely matter.
Build and maintain an excellent partnership with stakeholders in order to deliver effectively and efficiently;
Maintain accurate and detailed cash reconciliations for the cash ledger;
Ensure cash accounts are in line with global policy

KEY RESPOBNSIBILITIES

To ensure customer queries are attended promptly in line with set standards with dedicated attention on inbound calls and emails.
To provide professional and qualitative customer service in line with set DHL standards.
To promptly and accurately log all queries with KE query team and operations.
To manage and take ownership of the full customer escalation process until resolved.
To act as contact for all billing related queries on cash and duty accounts.

Prepare weekly cash reconciliation report to be shared with stakeholders, for operations, retails to follow up on outstanding payments
Perform Daily cash reconciliation and clearing transactions.
Following up on outstanding queries and items on the cash and duty account.
Liaise with ISD department in payment confirmation and approvals before shipments are releases, also to perform PY check point

Ensure to undertake in-depth analysis of overpayment through proactive refund process to safeguard company from any potential loss on refunds
Manage and process all Refund identified during reconciliation process
Liaise with RTR advisor to contact customers for refunds on over payments or duplicate payments.
On time analysis of refund

To carry out Adhoc duties as required.
Manage the unapplied and unallocated cash within the set OTC targets

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Responsible for work processes that affect the success of own role and contribute to the overall performance of the department.
Maintaining strong internal control for payment collections at DHL Express service points and DHL Express agents across the country. Ensure timely collection and reconciliation of duty and cash accounts
Manage the bank process such as cheque deposits, pulling of statements, handling bank queries
Oversee the posting of all duty cash and cash shipments through CAA to SAP and handle all ERP integration challenges.
Participate in company required audits.
Ensure that the inputs for the monthly reports are