AB Bank Zambia
Job Requirements – Contact Center Officer
Job Requirements – Contact Center Officer
Required Skills
Minimum Diploma in business related field and Microsoft office proficiency
Experience in a Contact Centre managing inbound and outbound calls
Experience in managing customer queries via social media
Tasks & Responsibilities
Client facing and query handling
Good knowledge of banks products and services Experience in Sales
Attend to customer queries, comments, and questions through various platforms (Calls, Social Media, and Websites)