Micro Finance Zambia Limited
Job Purpose
To ensure collection of all arrears due on customers loan balances through efficient and use of alternative collection methods. Maintain a high quality performing loan book through effective off-payroll recoveries.
Job Responsibilities
- Follow up with clients with overdue balances.
- Maintain up to date customer list in default with the current information and customer’s contact details including next of kin details;
- Write demand letters to inform customers of their overdue loan balances and follow up on repayments as agreed with the customers;
- Ensure that all defaulting customers receive signed demand notices and acknowledge receipt;
- Identify root causes of defaults through communication with the customer and employer and establish the right strategy to recover the overdue amounts.
- Achieve allocated monthly collection targets as provided month on month.
- Profiling of all non-performing loans and establish the correct strategy to recover e.g. external debt collectors, insurance claims, DDAC mandates etc.
- Constant monitoring of the loan portfolio for timely identification of loans in arrears
- Provide weekly consolidated reports on the recoveries to the Supervisor.
- Negotiate payment plans/schedules with customers in line with their financial situation or capability.
- Ensure compliance with all credit approval processes and procedures
Requirements:
- Grade 12 School Certificate
- Degree in Banking and Finance/Accounting/Business administration from a reputable recognized institution.
- Minimum of 2 – 3 years of experience in a credit-related role is an added advantage.
- Sound knowledge of industry best practices in debt recovery.
Interested Applicants who meet the job requirements should e-mail their CV’s to [email protected]. Only shortlisted candidates will be contacted.