Airtel
DEPARTMENT : Customer Experience
VACANCY : Customer Lifecycle Management Executive
LEVEL : Coordinator
LOCATION : Lusaka
Contract Duration : 1 year
JOB PURPOSE
To manage Home Broad Band customer’s life cycle from the time they are acquired to orienting the customer into Airtel products and services and ensuring they have a smooth transaction.
CORE RESPONSIBILITIES ARE:
- • Manage Home Broad Band & Fixed Wireless Access base through Tele-calling.
- • Call new Home Broad Band customers to provide products orientation.
- • Call existing customers to get subscriptions & usage behavior insights and provide necessary support when required.
- • Collect products and other related market insights for Home Broad Band products and report to management for business turnaround.
- • Collect, analyze, escalate all issues captured from customers during the call and feedback within service level agreement.
- • Produce daily Tele-calling report and share with relevant stakeholders.
REQUIREMENTS
Educational Qualifications & Functional / Technical Skills:
• University degree or equivalent in Business Administration.
Relevant Experience:
• 1-year minimum experience in related job.
• Computer hands-on experience: MS Office & good typing skills.
COMPETENCIES REQUIRED FOR THE POST
- • Entrepreneurial & Business acumen.
- • Strong technical aptitude & IT savvy.
- • Strong communication skills.
- • Good interpersonal skills.
- • Teamwork & Collaboration with stakeholders.
- • Highly Result Oriented believes in teamwork.
- • Customer centric approach.
- • Strong analytical skills able to draw conclusions from data, management information and trends.
- • Good interpersonal skills.
- • Teamwork & Collaboration with stakeholders.
- • Highly Result Oriented believes in teamwork.
- • Customer centric approach.
- • Strong analytical skills able to draw conclusions from data, management information and trends .
CLOSING DATE:
Suitable candidates requested to apply by sending through their CV’s to [email protected] Closing date for receiving applications is Friday, 29th March 2024. .
Airtel is an Equal Opportunity Employer and is non-discriminatory on the basis of race, gender, disability, ethnic grouping.
Please note that due to the high volume of applications received, only shortlisted candidates will be contacted.