FinTech IT Operations Manager at MTN Zambia

At MTN Mobile Money Zambia, we believe that understanding our people’s needs and aspirations is key to creating experiences that delight you at work, every day. We are committed to fostering an environment where every member of our Y’ello Family is heard, understood, and empowered to live an inspired life.

Our values keep us grounded and moving in the right direction. Most importantly, they keep us honest. It is not something we claim to be. It is in our DNA.

As an organisation, we consider it our mission to create an exciting and rewarding place to work, where our people can be themselves, thrive in positivity and ignite their full potential. A workplace that boosts creativity and innovation, improves productivity, and ultimately drives meaningful results. A workplace that is built on relationships and achieving a purpose that is bigger than us. This is what we want you to experience with us.

Our commitments go beyond organisational promise. It is in our leadership and managerial ethos to meaningfully partner with our employees, customers and stakeholders with a vision to realise our shared goals.

We are delighted that you are considering us as your career partner to make a mark in the world. We look forward to your application.

The key responsibilities for this role include but not limited to the following:

• Ensures optimal performance of all MTN Mobile Money platforms, integrations with third parties and in-house developed applications;
• Ensures maximum Service Availability of all MTN Mobile Money products and services through effective management of IT Operations staff, Vendor and Partner resources;
• Ensures effective, optimal service operations through scheduled maintenance, service request management, incident management, problem management, change management, patching and upgrades, backups and restoration;
• Drives the optimization of the MTN MoMo platforms through continuous improvement of implementation existing implementations;
• Supports the System Architecture and Product Owner functions through review and critique of proposed solutions, enhancements or service evolution;
• Supports the Product, Finance and Revenue Assurance functions in identifying the cause of and correcting financial anomalies;
• Escalates systemic limitations or design flaws internally and to Group Technology, to ensure the resolution across all MTN Mobile Money Operations;
• Ensure adherence to the Group Technology strategy and assist in the creation of the OpCo tactical plan, in line with the business goals;
• Performs vendor governance through valuation of performance against contractual obligations (e.g. SLA’s). Regularly meets and engages vendors to ensure their output meets MTN Mobile Money expectations;
• Designs ensures the approval of and implement Processes and Standard Operating Procedures relating to Technology Operations;
• Provides career development support for direct reports (counselling, coaching, identifying key performance areas, career planning, and goal setting), in collaboration with the Chief Information Officer and Human Resources.

Candidate Requirements

• Grade 12 certificate with 5 credit or better of which English and Mathematics are a must;
• 4-year degree in Computer Science, Software Engineering, or a related field;
• Service Management certification in ITIL v4 or COBIT 5 is an added advantage;
• Minimum of 5 years’ relevant experience in a similar position with at least 2 years in a managerial role;
• Member of ICTAZ and experience in Fintech, Banking or Financial Services is preferred;
• Experience working in a global/multinational enterprise and ability to work with diverse cultures.

Method of Application

Women are strongly encouraged to apply

Candidates are mandated to answer the below on their cover page to the hiring Manager.

Values are the core of MTN Zambia’s culture. Our five values called ‘Live Y’ello’ is the force that unites and inspires each one of us to make an impact that matters in the world. So, tell us: Which one of our five Live Y’ello Values resonates most with you and why? (limit 250 words)

•  Lead with Car
• Can-do with Integrity
• Collaborate with Agility
• Serve with Respect
• Act with Inclusion

Hand delivered or posted applications will not be accepted and the closing date for accepting applications is 21/03/2025.

Note: that only shortlisted candidates will be contacted.