Human Resource and Administration Coordinator at Mukuba Hotel

Role Overview:

The Human Resource and Administration Coordinator will be responsible for managing all human capital and administrative functions within the Company. The role involves developing and implementing HR policies, overseeing talent acquisition, employee relations, performance management, training and development, and ensuring compliance with labour laws. The position also involves managing administrative services to support operational efficiency

Key Roles and Responsibilities:

1. HR Strategy and Policy Development:
   • Provide strategic HR insights to senior management for informed decision-making.
   • Develop, implement, and review HR policies and procedures to align with company objectives.
   • Ensure compliance with labour laws, workplace regulations, and company policies.
2. Talent Acquisition and Recruitment:
   • Oversee recruitment, selection, and onboarding to attract and retain top talent.
   • Develop and implement employer branding initiatives to strengthen the company’s talent pipeline.
3. Compensation and Benefits:
   • Oversee payroll processing, benefits administration, and compensation structures.
   • Ensure fair and competitive remuneration aligned with industry standards.
   • Monitor compliance with statutory payroll deductions and employee benefits.
   • Oversee departmental performance, ensuring HR and administration teams meet strategic objectives.
   • Provide leadership in workforce planning, succession planning, and organizational development.
   • Establish and manage HR budgets, ensuring cost-effectiveness in compensation and benefits programs.
   • Develop and implement incentive programs to boost employee performance and satisfaction.
4. Employee Relations and Engagement:
   • Foster a positive work culture through employee engagement, team-building activities, and welfare programs.
   • Manage conflict resolution, grievance handling, and disciplinary processes fairly and transparently.
   • Implement employee recognition and retention programs.
5. Performance Management:
   • Design and implement performance management systems to enhance productivity.
   • Work with department heads to establish KPIs and conduct performance appraisals.
   • Provide coaching and career development support.
6. Training and Development:
   • Identify skill gaps and implement training programs to enhance workforce capacity.
   • Develop leadership and mentorship initiatives.
   • Partner with external training providers to deliver professional development programs.
7. Compliance and Legal:
   • Ensure adherence to all employment laws, workplace safety regulations, and corporate governance policies.
   • Keep up-to-date with labour regulations and implement necessary policy changes.
   • Ensure compliance with statutory obligations, including ZRA (Zambia Revenue Authority), NAPSA (National Pension Scheme Authority), NHIMA (National Health Insurance Management Authority), WCFCB (Workers’ Compensation Fund Control Board), and any other relevant regulatory bodies.
   • Liaise with government institutions and ensure timely submission of statutory returns.
8. Administrative Management:
   • Oversee office operations, facilities management, and administrative support functions.
   • Ensure a well-organized and efficient workplace through streamlined administrative processes.
   • Manage fleet operations, ensuring effective allocation, maintenance, and utilization of company vehicles.
   • Implement and oversee security measures to safeguard company assets and personnel.
9. HR Reporting and Analytics:
   • Generate HR reports and workforce analytics for data-driven decision-making.
   • Use HR technology solutions to enhance data management and operational efficiency.
10. Health and Safety:
    • Promote workplace safety by implementing health and safety regulations.
    • Conduct safety audits, risk assessments, and employee wellness initiatives.
    • Develop occupational health programs to enhance employee well-being.

Minimum Qualifications & Experience:

• Grade 12 Certificate with five (5) O Levels.
• Bachelor’s Degree in Human Resource Management, Public Administration, Psychology, Business Administration, Industrial Relations, or a related field.
• Professional membership with the Zambia Institute of Human Resource Management.
• Minimum of five (5) years of work experience in a supervisory role or similar position.
• Strong understanding of Zambian labour laws and employment regulations.

Application Process:

Qualified candidates who are eager to contribute to the success of Mukuba Hotel Limited and are willing to be based in Ndola District, Copperbelt Province, should submit the following documents:  Application letter addressed to the General Manager.  Updated Curriculum Vitae (CV) with three (3) traceable referees.  Proof of membership to a relevant professional body.  Copy of National Registration Card (NRC).

All applications are online. Go to https://forms.office.com/r/M5PrGGKEYv

The deadline for receiving applications shall be 31^st March 2025.

Take note that the Zambia Qualifications Authority (ZQA) certificate of verification and evaluation of qualification will be required before the job offer.

Mukuba Hotel is an Equal Employment Opportunity Employer