Radisson Hotel Group
Description
- Directs and co-ordinates all employee and labour relations activities within the hotel, to ensure compliance with the law and to control costs
- Analyses hotel manpower requirements and makes recommendations on selection and development activities to meet manpower need
- Develops and implements recruiting and screening systems and procedures to attract qualified candidates for vacancies
- Acknowledges, reads, screens and forwards job applications to applicants and Department Heads in a timely and professional manner
- Assists Department Heads in recruiting activities
- Directs and co-ordinates responses to union, grievances and employee complaints
- Ensures that employees are disciplined based on proper grounds, and that proper documentation is maintained
- Together with Department Heads and General Manager, identifies employees for development, recommends and monitors individual development plans
- Develops employees to maximise their potential and prepares them for future promotional opportunities by conducting counselling sessions where development needs are discussed
- Counsels employees, Department Heads and Supervisors on an ongoing basis
- Seeks advise from, and informs Regional Human Resources Responsible, and the Corporate Human Resources Department
- Negotiates, implements and interprets union contracts
- Ensures compliance with corporate and hotel Human Resources guidelines, policies and procedures, as well as labour laws, rules and regulations
- Maintains complete and accurate employee files
- Co-ordinates insurance, vacation, holiday, sick pay, etc. and honours requests
- Stays current with the latest Human Resources development
- Meets and exceeds expectations of employees by utilising leadership skills and motivation techniques to maximise employee productivity and satisfaction
- Administers and analyses Radisson Listens Survey and makes recommendations to Department Heads and General Manager how to increase satisfaction in identified areas
- Ensures proper follow-up on Radisson Listens Survey.
- Creates a positive work environment for all employees
- Determines and communicates standards of performance to employees
- Evaluates employee performance regularly
- Ensures disciplinary action is taken as required utilising consistency, fairness and respect
- Ensures correct reporting for month end
- Increases the consistency of customer service and supervisory leadership skills by utilising training as a strategy to achieve customer service and operational goals
- Develops and implements strategies to achieve customer service goals
- Drives and monitors Onboarding, Yes I Can!, OJS, Responsible Business, Connecting Moment Makers and all other hotel based training, and proper follow-up, and conducts training as required to ensure that all employees provide Yes I Can! customer service
- Makes recommendations to Department Heads and General Manager to send participants to any of the Radisson Academy Live training
- Utilises motivational training techniques to develop and implement service skills and standards
- Ensures that required training programmes are conducted regularly
- Assists Department Heads to address departmental training needs, and to develop departmental training plans
- Conducts management training courses regularly
- Drives the Radisson culture by developing and conducting new hire orientation training programmes to foster a positive attitude and understanding of the Radisson Hotel Group’s goals
- Inform employees on benefits, employee policies, etc.
- Administers special employee recognition programmes.
- Ensures that all new employees receive structured employee orientation, following the agenda and material of the relevant branded “new hire orientation programme”