ICT Coordinator at CARE International

  • Full Time
  • Lusaka
  • 00 USD / Year
  • Salary: 00

CARE International

CARE International works around the globe to save lives, defeat poverty, and achieve social justice. We seek a world of hope, tolerance, and social justice, where poverty has been overcome and all people live with dignity and security. We put women and girls at the center because we know that we cannot overcome poverty until all people have equal rights and opportunities.

CARE Zambia an International Non-Governmental relief and development organization with various projects in Eastern, Muchinga, Luapula, Lusaka, Northern, and Southern provinces of Zambia, has the following vacancy at the Head Office in Lusaka.

Job Title: ICT Coordinator

Reports to: Program Support Manager/SSFP

Type of contract: Fixed Term


The ICT Coordinator will be responsible for ensuring that the mission’s ICT systems (hardware and software) support the overall performance of the organization. The role shall lead in Organizing and implementing ICT function; minimizing communication and information management disruptions by ensuring the ICT department is responsive in a timely and appropriate manner; effectively maximizing the efficiency of communication and information management and ensuring high standards of ICT technical support; participates in and contributes to corporate planning exercises and provides professional, technical and operational advice and recommendations in the ICT area.

S/he shall provide timely and appropriate technical support, in response towards maintaining the overall performance and quality standards of the mission’s communication and information management system, support and safeguard the organization’s electronic data (historical and current) against loss, damage, misuse and appropriately achieved as a contribution in enhancing the achievement of CARE Zambia’s development objectives

Responsibilities & Deliverables:

  • Applies Information and Communication Technology and other related specialized theories, principles, methods and systems to assignments in CARE Zambia’s ICT function
  • Carries out reasoned troubleshooting and investigations and generates authoritative output in ICT support, user training, and knowledge transfer.
  • To ensure that all CARE data is backed up to the cloud (existing and exiting staff) and handle staff IT separation process.
  • To conduct all hardware and software configurations and network Security including managing antivirus & anti spam, repairing assigned ICT equipment that supports organizational communications criteria in responding to management needs meeting any legal, regulatory, or fiduciary obligations.
  • Assists CARE Zambia’s managers and all other internal clients and users with the interpretation and practical application of technological and telecommunication tools, networking, and internetworking systems and policies;
  • Investigates resultant problems and issues and works with the IT officer/team to come up with solutions and transfer knowledge.
  • Provide troubleshooting on all CO computer hardware and software with an emphasis on avoiding prevalent imminent failures;
  • Organize day-to-day activities and manage own time to meet deadlines and priorities; maintain “to do” lists and detailed work schedules
  • Obtains and shares information and generally stays informed about areas of mutual interest and collaborates with the regional service Centre in identifying the CO’s IT needs.
  • Demonstrates ongoing proficiency in ICT management support through continuous learning and provision of reliable output;
  • Work with Administration to ensure that all staff have access to internet and required tools (MiFi’s or external gadgets). Ensure all tools are accounted for and tagged.
  • Networks with other NGOs and service providers in maintaining “best practices” mindset and looks for opportunities to implement improvements in ICT.
  • Puts together and implements a monthly individual performance plan; takes part in functional planning exercises and contributes vision and ground-level perspective to planning in area of information and telecommunication technology.
  • Receive all stock, generate GRNs in the system, and submit invoices for PO-based transactions to the procurement unit for payment facilitation.
  • Perform any other task as may be requested by the supervisor.


  • Degree in Computer Science/Information management systems from a recognized University or College
  • Cisco certification is an added advantage.


  • At least 5 years of work experience in a relevant field or role with similar responsibilities.
  • Experience working in NGOs is an added advantage


  • Takes initiative to solve problems
  • Able to make decisions within their responsibilities in program support
  • Takes initiative that is in the best interest of the organization and within the limits of their authority.
  • Ability to maintain and support an environment of positive working relationships.
  • Ability to use Microsoft Office applications (Word, Excel, Access) in keeping with their specific duties. Ability to prepare written records of events
  • Ability to articulate information within their roles and responsibilities.
  • Ability to maintain confidentiality, security and accuracy of relevant data

Personal attributes

  • An independent worker, who takes initiative and proactively solves problems and conflicts without over-dependence or affirmation from supervisor.
  • Willingness to learn and develop additional job-relevant competencies.


  • External: CARE Zambia project partners, peers from similar organizations, communities, and Donors.
  • Internal: collaborates with project managers, Support Team leaders, and other staff at Regional and CO level.

Method of Application

Suitably qualified and interested members of the public are invited to apply. Application letters accompanied by detailed CVs and daytime contact numbers should be sent to: [email protected].

Closing Date: 25th June, 2024

CARE is an Equal Opportunity Employer promoting gender, equity, and diversity. Female candidates are strongly encouraged to apply.  

To apply for this job email your details to zamcarejobs@care.org