Zambeef Products Plc
IT HELPDESK SUPPORT – HEAD OFFICE (01)
The Required Skills for this Role Include:
- Receiving/Sending out all I.T related Complaints from/to all branches of the organisation.
- Receiving I.T goods and Services related complaints from all Zambeef groups
- Troubleshooting/solving simple faults that non-technical staff can handle i.e. printers, scales and computers.
- Basic troubleshooting, printer user configuration and repair.
- Issuing complaints and complaint numbers on request and when need arises.
- Following up on complaints with retail shops and technicians.
- Managing service provider accounts.
- Raising purchase orders for all I.T related technical and internet services and follow up on payments i.e. Land Mobile Radio Licenses and Vsat Radio Stations, Scale Certification, Annual Weighbridge Licenses, Kaspersky, Barracuda products.
- Forwarding complaints to specific technicians.
- Raising purchase orders for all I.T related goods and Negotiate for discounts on good and services.
- Reconciling supplier accounts that we deal with as a department
The Required Qualifications are:
- Grade 12 Certificate
- Diploma in Information Technology
- Four years’ experience in this particular field
- Impressive, demonstrable track record of skills/experience gained within a similar position or at a similar level.
- Required computer literacy levels
- Average skills with Ms Office suite
- Member of the Information and Communications Technology Association of Zambia (ICTAZ).
The Required Attributes Include:
- Strong interpersonal and critical integrity skills
- Excellent oral and written skills
- Able to work in a cross-work culture environment.
- Excellent proof reading and editing skills
- Good customer Service orientated.
- Ability to manage with high demand work pressure
- Able to work independently with minimal or no supervision
- Passionate about the work that I do and I do not have a carefree or attitude
- Excellent organization, attentive to detail and ability to appropriately prioritize competing tasks
Method of Application
Interested candidates who meet the criteria above are encouraged to submit their application letters, with detailed Curriculum Vitae, copies of certificates, and contact details of three (3) referees in PDF format as a single document, to:
THE HR OPERATIONS MANAGER
Zambeef Products PLC
P/B 17, Woodlands
Lusaka or
Email: [email protected]
NB. Only shortlisted candidates will be contacted. Zambeef Products PLC values gender diversity in the recruitment process as we promote gender equality.
The closing date for receipt of applications is 1st April 2024. Only shortlisted candidates will be contacted.