ExpressCredit Zambia
ExpressCredit is a global consumer finance company operating in Zambia and 3 surrounding countries, including Botswana, Namibia, and Lesotho. Our company helps individuals in a need of short-term and long-term financial solutions – all of which make a meaningful and lasting impact on the local communities.
Since 2018, ExpressCredit has more than tripled its global operations and grown significantly worldwide. If you want to work for a dynamic, forward-thinking and socially responsible financial services provider we are the right match for you!
To learn more about ExpressCredit, visit: www.expresscredit.co.zm
YesCash Zambia trading as Express Credit Zambia invites suitably qualified candidates based in Lusaka or willing to self-relocate to apply for the position of IT Manager.
Job Purpose
The IT Manager will be responsible for ensuring the smooth and efficient operation of our IT systems, developing IT governance, and leading a team of two Senior IT Technicians to support the organization’s objectives.
Key Responsibilities
- Manage information technology and organization’s IT infrastructure, including servers, networks, data centers, cloud systems, and endpoints
- Manage IT staff by recruiting, training and appraising their performance
- Develop and implement the IT department’s strategy in alignment with the organization’s business objectives
- Plan and manage IT budget, ensuring cost-effective solutions without compromising on quality or security
- Provide input to the management team regarding IT-related decision-making and future technology investments
- Design, develop, implement and coordinate systems, policies and procedures
- Ensure that IT support services are responsive and meet the needs of all users, resolving technical issues in a timely and efficient manner
- Ensure the availability, reliability, and performance of all IT systems, minimizing downtime and service interruptions
- Establish and maintain a help desk or ticketing system to streamline support requests.
- Manage relationships with external vendors and service providers, ensuring that service level agreements (SLAs) are met
- Develop and enforce IT security policies and protocols to protect the organization’s data, systems, and infrastructure from internal and external threats
- Stay up to date with industry news, promote and implement enhancements related to the platform’s operation.
Requirements
- Grade 12 Certificate with minimum 5 credits including English and Mathematics.
- Degree and other Professional qualifications in computer Science and any related course.
- 4 years of proven working experience in an IT Manager role or in a similar role
- Experience in project management, IT strategy development, and budget management
- Excellent knowledge of technical management, information analysis and of computer hardware/software systems
- Strong problem-solving and decision-making abilities
- Thorough understanding of IT systems, cybersecurity, and best practices in IT management
- Effective communication skills, with the ability to work collaboratively with stakeholders at all levels
- Analytical, highly organized, attention to details,
- Valid driver’s Licence
To apply for this job please visit talent.sage.hr.