IT Support Officer at ENGIE Energy Access (Africa)

Job Title: IT Support Officer

Department: Finance & IT

Reporting line: Senior IT Officer

Location: Lusaka, Zambia

Hay Level : 13

About

About ENGIE Energy Access

ENGIE Energy Access is the leading Pay-As-You-Go (PAYGO) and mini-grids solutions provider in Africa. The company develops innovative, off-grid solar solutions for homes, public services and businesses, enabling customers and distribution partners access to clean, affordable energy. The PAYGO solar home systems are financed through affordable instalments and the mini-grids foster economic development by enabling electrical productive use and triggering business opportunities for entrepreneurs in rural communities. With over 1,800 employees, operations in nine countries across Africa (Benin, Côte d’Ivoire, Kenya, Mozambique, Nigeria, Rwanda, Tanzania, Uganda and Zambia), 2.5 million customers and more than 12.5 million lives impacted so far, ENGIE Energy Access aims to impact 20 million lives across Africa by 2025.

www.engie-energyaccess.com

www.linkedin.com/company/engie-africa

Job Purpose/Mission 

The IT Officer is responsible for maintaining and supporting the company’s IT infrastructure, ensuring its smooth operation and security. This role involves providing technical support to staff, managing systems, and contributing to IT projects. The IT Officer will work closely with the Senior IT Officer to implement and maintain IT solutions in line with the company’s strategic plan & IT plan.

Responsibilities

• Provide comprehensive IT support to staff, resolving hardware, software, and network issues via phone, email, or in person.
• Install, configure, and maintain computer hardware, operating systems, applications, and peripherals.
• Diagnose and troubleshoot technical problems, escalating complex issues to the Senior IT Officer and Group IT specialists as needed.
• Manage and maintain the ServiceDesk system, logging incidents, tracking resolutions, and ensuring timely follow-up.
• Monitor system performance and proactively identify potential issues, implementing preventative measures.
• Contribute to the development and implementation of IT security policies and procedures to protect company data and systems.
• Collaborate with project teams to provide technical support for the implementation of new IT solutions.
• Maintain accurate documentation of IT systems, procedures, and troubleshooting steps.
• Assist in the procurement of IT equipment and software.
• Participate in training and professional development activities to stay up-to-date with the latest technologies.

Knowledge and skills 

Experience :

• Demonstrated experience in troubleshooting and resolving technical issues related to hardware, software, and networks.
• Strong understanding of computer systems, networks, and software applications.
• Solid knowledge of internet security and data privacy principles.
• Familiarity with network protocols and technologies (TCP/IP, DNS, DHCP, VPN).
• Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Ability to prioritize tasks and manage time effectively.

Qualifications :

• Bachelor’s degree or Higher Diploma in Information Technology, Computer Science or equivalent.
• Minimum of 2-3 years of proven experience in an ICT support environment.
• Full grade 12 Certificate

Language(s): 

• English

 Technology :

• Professional Certifications in Cisco, ITIL, Microsoft, or Cloud Technologies (AWS, Azure).
• Experience with Microsoft Power Tools such as including Power Automate, Power Apps

We thank all applicants for their interest, however due to the large volume of applications we receive, only shortlisted candidates will be contacted.

ENGIE is an equal opportunity employer, promoting diversity and committed to creating an inclusive environment for all. All applications are screened based on business needs, job requirements and individual qualifications, without any regard to origin, age, name, sexual identity, orientation or preference, religion, marital status, health, disability, political opinions, union involvement or citizenship. Our differences are our strengths!