cGrate Zambia
Position Overview
The Junior Systems Administrator provide systems, end users and customers IT support.
Job Responsibilities
1. Systems support and administration:
Support with performing our POS configuration, software installation etc.
Support with performing back end high level checks.
Support with performing high level/standard reports extraction.
Support with managing our systems provided by third parties.
2. System changes testing and Integration support:
Support with performing and documenting system changes UAT.
Support with performing system changes post go live testing.
Support our partners to integrate into our web service API.
3. Customers and end users support:
Support with resolving customer IT challenges.
Support with resolving end user IT challenges i.e. emails, printers, Wi-Fi etc.
Support with performing software installations and maintenance on end user machines.
4. Systems monitoring:
Support with performing system daily (routine) checks.
Support with preparing required system checks report.
5. Service availability support:
Support with partners communication in times we are experiencing service outage.
Support with raising service interruption/outage to our partners in instances where checks must be done from our partner’s end.
Support with documenting/recording system outages.
Organizational Alignment
Reports directly to the Head – Information & Technology.
Will work close with the senior systems administrator.
Qualifications
Bachelor’s degree in computer science, or a related field.
Proven experience as an IT specialist or in a related role.
Strong analytical, problem-solving, and critical-thinking skills.
Excellent communication and interpersonal abilities.
Payment systems experience is a plus.