DSV - Global Transport and Logistics
Main Purpose of The Role:
To build and maintain a strong business partnership with new and existing customers, consciously looking for value adding opportunities to improve and develop current client solutions.
Minimum Requirements:
- 5 years customer / client facing experience within the freight forwarding industry
- Must have a proven track record in logistical sales
- Must have a high standard of business writing skills
- Must experience in compiling quotations / estimates and managing client rate profiles
- Own vehicle and a valid driver’s license,
- Time management skills, ability to work after hours if required.
Qualifications:
- Matric (essential)
- Advantageous: Logistics/Supply Chain Management or relevant industry qualifications
Computer packages
- Office 365 (Teams, OneNote, Forms), MS Word, Excel, PowerPoint, Outlook
Duties and Responsibilities:
- Compiling of overall strategy for the client (s)
- Draw up, deploy and maintain business plan for the client (s)
- Managing the client according to the different stages in a client life cycle
- Travelling within the country to meet the client face to face when necessary
- Ensuring the Executive Sponsor relationship is maintained with your client sponsor and the client
- Creating and maintaining the client information pack
- Manage the opening of accounts and detailed implementation process
- Be accountable for legal contract negotiations process, understanding and mitigating the risk identified
- Presenting to and implementing new DSV products, processes and strategies with client (s)
- Management of client queries daily
- Quality checking estimates and ensuring they are submitted on time
- Compile client specific business reports and quality checking data integrity
- Identify Opportunities for growth within the client’s business
- Record client account status on Salesforce
- Manage client perception and service level agreements through reporting and reviews including identifying exceptions and corrective actions
- Facilitate rate negotiations and increases
- Arrange and control war room processes internally that will improve and resolve current customer challenges
- Identify and report on quantified value for clients
- Take meeting minutes and follow through to close out open matters /meetings with client and internal DSV departments
- Manage client debtors to keep within the agreed payment terms and resolve queries in days sales outstanding
- Ensure standard operating procedures are documented, saved and maintained on all required sites within DSV
- Ensure DSV complies with client health, safety and environment requirements
- Compile monthly revenue reports to monitor and manage client profitability on client’s portfolio
- Coordinate available client logistics training
Additional Requirements
- Understanding international freight forwarding across all modes of transport
- Sales training
- Rate increase and/or implementation experience
- Presentation Experience
- Must be target driven.
- Ability to interact / liaise with clients at all levels being operations, tactical and strategic
- Always maintain a professional image
- Self-starter.
- Self-motivated
- Strong interpersonal skills
- Excellent administration and communication skills
- Time management is an essential element of this position
- Must be able to adapt to a rapidly changing environment/technology
- Flexibility in terms of job functions
- Ability to work under pressure
- Client empathy and ability to liaise effective to gather information in support of the account management process
- Ability to identify problems regarding workflow and operational processes in support of the client
- Ability to work in an organized fashion
- Ability to motivate and lead, and to address negative or disruptive behavior – strong leadership skills are vital