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Job Title: Marketing Assistant
Location: Lusaka
Type: Full-Time
Reports To: Group Marketing Manager
Application Email: [email protected]
Job Overview:
We are looking for a highly organized, customer-focused, and creative Marketing Assistant to join our team in Lusaka. This full-time role blends customer service, administrative support, marketing coordination, and graphic design duties. The ideal candidate should have hands-on experience with Adobe Photoshop and Canva, strong communication skills, and a genuine passion for enhancing customer experiences and delivering engaging marketing materials.
Key Responsibilities:
1. Direct Customer Interaction & Support
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Respond to customer inquiries across multiple channels, including phone, email, social media, and walk-ins.
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Address customer complaints and queries promptly and professionally, ensuring satisfaction.
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Document customer interactions and feedback in the CRM system to help track trends and improve service quality.
2. Sales & Lead Generation
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Identify opportunities to upsell and cross-sell products and services during interactions.
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Forward qualified leads to the sales team with adequate background and context.
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Maintain communication with potential leads, nurturing relationships and sharing relevant information.
3. Customer Feedback & Reporting
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Collect and organize feedback related to marketing initiatives and general customer experience.
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Generate basic reports on feedback and campaign performance from a customer perspective.
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Monitor recurring customer queries to help identify market needs and trends.
4. Marketing & Administrative Support
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Collaborate with the marketing and sales teams to support ongoing campaigns and activations.
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Assist in the coordination of customer-facing marketing events and promotional initiatives.
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Prepare marketing presentations, team meeting agendas, and detailed minutes.
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Schedule social media posts using tools like Meta Business Suite, Hootsuite, or Buffer.
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Manage incoming and outgoing correspondence related to marketing and customer communications.
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Organize and maintain marketing documents and records in both physical and digital formats.
5. Graphic Design Duties
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Create visual content such as flyers, banners, social media posts, and presentations using Adobe Photoshop and Canva.
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Ensure all visuals follow brand guidelines.
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Repurpose content across digital and print platforms.
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Support the visual ideation and rollout of campaigns.
6. Additional Responsibilities
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Stay updated on products, customer service standards, and marketing trends.
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Perform other related tasks as assigned by the Marketing Manager.
Required Qualifications:
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1–3 years’ experience in a customer service or marketing role.
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Excellent communication and interpersonal skills.
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Strong problem-solving abilities and professional demeanor.
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High attention to detail and ability to multitask.
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Proficient in Microsoft Office Suite.
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Experience using CRM systems and managing social media channels.
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Skilled with Adobe Photoshop and Canva (portfolio is an advantage).
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Diploma or Degree in Marketing, Business, Communications, or related field preferred.
How to Apply:
Send your CV and any design samples or portfolio items to:
[email protected]
Closing Date: 31/05/25