Rdg Collective Ltd
RDG’s vision is to empower the future by facilitating economic and social development through access to clean energy systems, appliances, and financial inclusion.
Founded in April 2018, RDG was born with the sole ambition to ‘Empower the Future’. How? By providing affordable access to life changing clean energy systems and appliances. With the cost of these products remaining prohibitively high for almost all off-grid households, RDG provides its products on a PAY-AS-YOU-GO (PAYG) basis. This enables the customer to spread their payments over an extended period, rather than paying cash up front. By eliminating this ‘barrier’, households across Zambia can access RDG products such as Refrigerators, Solar Water Pumps, Smartphones and Solar Home systems (SHS) to improve and empower their lives. Households that were previously forgotten are now on the frontier of an exciting new market opportunity.
RDG team has grown from five employees to forty -seven full time, all driven by the challenge of continuous innovation and the passion of serving and empowering off grid customers. We recognize our team as a long-term competitive advantage and strive to build an entrepreneurial environment that enables them to think above and beyond set goals. The company believes in talent acquisition and undertake regular continuous training and leadership development programmes. The team participates in various work activities that brings about healthy relations and improves productivity.
We are committed to gender equality and equal opportunities for both males and females in the workplace.
Position: Credit Collection Executive (3)
Job Location: Lusaka
Reporting to: Credit Analyst Supervisor
Job description
The call center credit collection executive will be responsible for directly communicating with customers to collect debt and claim outstanding customers balances. They will work closely with credit risk and sales team.
RESPONSIBILITIES
a. Develop credit collections strategies for late accounts and actions plan.
b. Meet performance targets assigned by supervisor.
c. Payment negotiation with customers while maintaining professionalism.
d. Update the system with detailed noted of the customer’s feedback.
e. Follow up customers with outstanding balances and schedule payments.
g. Handle customer queries and complaint.
h. Escalate unresolved queries to the supervisors.
REQUIREMENTS AND SKILLS
- Three (3) years work experience in renewables energy industry
- Degree in any Social science /Business Administration
- Experience in Credit collection
- Able to work with targets and tight deadlines.
- Knowledge of MS office and databases
- Excellent communication skills
- High level of attention to details and excellent record keeping
- Any qualifications in finance will be an added advantage.
Position: Customer Experience Executive (3)
Job Location: Lusaka
Reporting to: Customer Experience Supervisor
Job description
The customer experience executive will be responsible for serving existing and potential customers by providing product and service information and resolving customer complaints. They will work closely with the sales team.
RESPONSIBILITIES
a. Build rapport with customers by handling each customer call in a courteous, and professional manner.
b. Ensures consistently communicates the correct product and payment services information to new customers during each call.
c. Obtains; informs; clarifies and verifies information to and/or from customers to ensure delivery of exceptional customer service.
d. Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention.
e. Ensure that the quality of each call follows predefined quality parameters.
f. New product upselling to existing and on boarding customers.
g. Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the supervisor.
h. Utilizes the relevant tools and resources provided by the Company to respond to customer queries and give outstanding customer experience.
i. Ensure strict adherence to established attendance schedules.
j. Provides on the job training support to new team members to facilitate improvement in their levels of performance – through mentor / mentee relationship.
k. Provides the relevant reports daily – where applicable.
l. Appropriately escalates customer queries to the Supervisor to ensure speedy resolution of the same.
REQUIREMENTS AND SKILLS
- Three (3) years work experience in renewables energy industry
- Degree in any social science /Business Studies
- Experience in front desk customer service
- Able to work with targets and tight deadlines
- Knowledge of MS office and databases
- Excellent communication skills
Position: General Workers (2)
Job Location: Lusaka
Reporting to: Operations Supervisor
RESPONSIBILITIES
- Perform general manual labor tasks including loading, unloading, lifting, and moving products at a warehouse.
- Perform clean-up activities such as sweeping, mopping, and trash removal.
- Assist to move all products from storage area to work site and provide tags and labels to all products.
- Adhere to all safety policies and procedures to ensure a safe work environment.
- Maintain a positive attitude and willingness to work as part of a team.
- Inform the supervisor of any problems, defects, or non-conformities of the products.
- Follow instructions specified in procedures.
- Keep equipment clean and in good working condition.
- Performs other related work as required.
REQUIREMENTS AND SKILLS
- Minimum Certificate or equivalent in any course
- Able to speak and write English.
- Able to perform manual labor.
- Excellent coordination and organizing skills.
- Able to work under minimum supervision.
Closing date: 10th September 2023
Method of Application
Send Cover letter, CV, and qualifications indicating position to [email protected].