Talent House
About the role
The Operations and Maintenance Assistant Manager will oversee all maintenance activities, ensuring efficient system management, customer satisfaction, and resource optimization. The role involves leading a multidisciplinary team, handling administrative tasks, managing customer queries, and ensuring safety and compliance.
Duties & Responsibilities
Operations and Maintenance Assistant Manager will be expected to fulfil the following duties and responsibilities:
Administration:
- Prepare weekly and monthly operations reports for GM’s reporting to the Board
- Generate plant monthly power consumption/ generation and water used for power generation as primary feed into monthly reporting to regulatory authorities.
- Develop methods for monitoring assets and tracking maintenance components and spares.
- Conducted route cause analysis (RCA) and Failure Mode and Effect Analysis (FMEA) for critical plant breakdowns to prevent recurrence and promote continuous improvement.
- Carryout six sigma for recurring system faults to deter recurrence.
- Use available tools to monitor transformer performance. PQ analysis, pressure testing of cables and transformers, vibration monitoring of generation plants etc. Carryout thermal imaging condition monitoring of assets.
- Ensure effective use of safety documents to be compliant with all necessary statutory requirements and relevant standards. (ZPL safety rule book, ZS418, Electricity act, ERB requirements etc.
- Audit weekly schedules and manpower utilization for all personnel.
Maintenance and System Management:
- Coordinate all maintenance activities within the organization.
- Carry out annual maintenance and quickly resolve system incidents using computerized CMMS tools (implementation of CMMS is underway).
- Develop 52-weekly plans using specialized tools such as MS projects and manage the maintenance backlog cost-effectively.
- Conduct failure analysis procedures and modify the grid to reduce downtime and system faults.
- Monitor the condition of distribution network equipment such as transformers, switchgear, gearboxes, overhead cranes (at the hydro), overhead lines, etc.
- Perform hydro plant maintenance.
- Analyse drawing of materials from stores monthly and establish a fast-moving items list for cost-effective budgeting and usage of resources within the first month of employment.
- Implement quality assurance and process audits to optimize maintenance activities within the first month of employment.
Customer Service and Fault Resolution:
- Ensure correct data entry of new connections to protect revenue collection during new installations
- Identify and correct all illegal extensions within two months of being employed
- Carryout weekly SPM audits to ensure there are no none vending customers and therefore identify and eliminate meter by-passes on the system
- Attend customer queries/complaints and ensure timely resolution of faults within 24 hours.
- Ensure customer supply complaints are resolved within 24 hours to improve the reliability of the power supply.
- Reduce the number of system trip-outs to less than 5 monthly.
Team leadership coordination and Development - Mentor employees, promote teamwork, and ensure good working culture and ethics.
- Lead multidisciplinary teams to achieve key performance indicators.
- Oversee activities related to mechanics, new installations, and grid projects.
- Work with the HSES Manager to promote safety and conduct training sessions.
- Transform underperforming teams through effective leadership.
Resource Management:
- Manage resources (man-hours, motor vehicles, and materials) cost-effectively.
- Audit and manage the use of fuel.
- Analyse the drawing of materials from stores monthly and establish a fast-moving items list for cost-effective budgeting and resource usage within the first month of employment.
Construction and Installation:
- Reduce construction and new installation backlog to zero within three months of employment.
- Increase the customer base to 2500 by the end of 2024.
- Generate weekly reports on all construction projects as a basis for milestone claims on financial reimbursements from the relevant institutions.
Other Assigned Duties
- Perform other assigned tasks.
Minimum Requirements:
The ideal candidate would have the following skills and credentials:
- Proficient in coordinating and managing maintenance activities.
- Expert use of MS Project or equivalent tools
- Experience with CMMS tools.
- Expertise in quality assurance and process audits.
- Strong leadership and team coordination skills.
- Excellent communication skills.
- Proficient in resource management.
- Skilled in data analysis and budgeting.
- Focus on continuous improvement.
- Experience in overseeing construction and installation projects.
- Understanding of HSES standards and practices.
Education and Experience:
- Grade 12 certificate
- Bachelor’s degree in Electrical, Mechanical, Industrial Engineering, or an Equivalent Diploma in a related field.
- At least 7 years of experience in operations and maintenance management within the power generation, utilities, or manufacturing industries.
- Certifications: Relevant certifications in maintenance management, project management (PMP), and quality assurance would be an added advantage.
- Familiar with the SAPP isolation procedures which will be useful knowledge to assist the company during operations and maintenance to transition after the interconnection with ZESCO.
- In Depth understanding of ZABs standards relevant to operations, maintenance and construction of distribution systems such as ZS418, ZS392 etc.
- In depth understanding of the national grid code, and the relevant acts associated with the generation, transmission and distribution of electrical energy.
- Conversant with operations of integrated systems with multiple sources of power supply.
- Knowledge of construction and operations generating plants (Solar, Hydro).
- A Proven track record of leading teams and managing maintenance operations.