Garda World Zambia
We are currently looking for the suitable candidates to fill the positi0n of Operation Supervisor.This role reports to the Operations Manager.
Below is the job summary;
- To support the company in all areas of operation.You will be expected to work with Duty officers,Controllers and Security Coordinators and adopt a “can do” attaitude solving problems prior to them escalating.
- The supervisor should lead by example and be consistent with work output and adhering to company policies.Intergrity is required and the operations supervisor should be beyond reproach.
- Ensuring that all sites within your remit are adequately patrolled and logged on the patrol sheets.
- Ensuring that all company SOPs are followed by doing proper handovers and take over to the incoming supervisor each shift without fail.
- Due to the nature of the job,the operations supervisor should be contactable 24/7 in case of an emergency or request for information is required.This applies when off duty as being contactable is important in our operations.
- The Ops supervisor will ensure that all posts have written and specific written post orders that they report any breaches or non-conformances.
- Report turn-out deficiencies (abstentees,abandoning post,switching of off-days,switching of shifts without authorisation) to ensure accountability and escalation to the Duty officers.
- Ensuring that sick officers follow specific company procedure by informing the company when sick and produce a medical report specifying their permitted absence signed and stamped by a doctor.The sick note must be submitted to the duty officer as soon as possible.
- Attend to pay querries before escalating to the HR or duty officer.The ops supervisor should know how the officers are paid and be able to explain the pay cycle accurately.
- Always represent the company as a professional and pro-active organisation and be in your uniform clean and tidy.
- Ensure evry location has a duty-roaster and the officers are effectively carrying out their duties.
- Ensure the OBs are kept in good condition and request for new OBs when they are 3/4 filled.
- Ensure drivers under your command comply with road traffic rules and regulations as well as formally handing over the vehicles at morning and evening shift change.
ROLE COMPENTENCIES
- Proven experience in a supervisory role.
- Excellent communication and people skills.
- Demonstrated ability to work in a diverse environment.
- Creativity & Innovative.
- Strong analytical and problem solving Skills.
QUALIFICATIONS & EXPERIENCE
- Full G12 Certificate
- Additional relevant Security Training will be an added advantage.
- Proven experience working as a supervisor role for at least 6 months.