Product Support Manager – Milling Wears at FLSmidth

  • Full Time
  • Kitwe ,Zambia
  • 000 USD / Year
  • Applications have closed
  • Salary: 000


Do you want to make a difference in the world and contribute to a sustainable future?

We believe we can develop the technology and gain the know-how to make a difference. It’s a big responsibility, and we are committed to making an impactful positive change. We need your skills, curiosity, and drive for change to fulfil our goal. Together, we enable our customers to produce the materials and technology needed for a better future.

Come see the FLSmidth difference.

Your responsibilities:

Ensures for the complete service offering across the lifecycle of products within the Mining Industry, including Technical Services (TS) Offerings. Go to market Proposal strategy for TS in collaboration with relevant teams

Key Accountabilities

Provides input for strategies for Development, Go To Market and Supply Chain for Technical Services
Estimates sales support needs for the regions including training, sales materials etc.
Provides tools and services that help drive internal and external productivity
Gathers, Monitors and Analyses Market Trends and competition
Acts as voice of the customer in order to ensure our services match or exceed customer needs
Defines Services Marketing Strategy and Support Marketing and Regions in the implementation
Promotes a culture of personal and team safety, including others who may be affected by the company’s operational activities
Follow the liners performance and customer trends.
Train internal people (Milling and sales organization) as well as customers mill lining, according to each particular demand.
Support on liner selection, seeking for the best technical and commercial option in order to improve competitiveness.
Participate in the development of new products or optimization of existing products, in order to obtain products with better performance, quality and a more competitive cost.
Support the manufacturing units with specification details, cost reduction programs and customer claim analysis.

What you bring

A relevant tertiary level qualification, ideally a mechanical engineering degree
Minimum of 3-years of experience working with grinding process.

What we offer

As an equal opportunity employer, FLSmidth embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is.

Kindly note that we will be reviewing applications and conducting interviews on an ongoing basis so please apply as soon as possible.

FLSmidth is the leading supplier of engineering, equipment and service solutions to customers in the mining and cement industries – for more information please visit