Programme Management & Transformation Head at Zambia National Commercial Bank Plc

  • Full Time
  • Lusaka, Zambia
  • 000 USD / Year
  • Salary: 000

Zambia National Commercial Bank Plc

Reference Number


This function is responsible for Program Management, Technology Transformation and People Change through planning and execution of strategies according to set objectives, deadlines, scope, quality and budget. The function also involves providing accurate reports needed to make operational and strategic decisions around Programs, Transformation and People change.

Responsible for leading the Program Management and Transformation team to successfully deliver on assigned tasks.

Responsible for identifying transformation and people change management needs for the bank and executing on strategies to address the identified needs.

Under the supervision of the Head – Technology Projects & Transformation, the following are among the Job Key Responsibilities:

  • Lead programs by proactively tracking and managing scope, plans and risks through the application of project management standards, tools and techniques for successful delivery.
  • Manage program stakeholders to build a shared understanding of the expected outcomes and establish success criteria for programs
  • Implement review and quality assurance procedures in order to ensure customer expectations of quality on programs are met
  • Participate in evaluation of tenders and ensure effective contract management and tracking for programs
  • Tracking of benefits realization for all initiatives under the Technology Projects & Transformation department
  • Track the market for developing trends in industry for the competitive benefit of the bank
  • Pro-actively look for improvements in the bank and suggests initiatives and innovations to realize them.
  • Ensure the Technology projects and Transformation department team members have clear understanding of Bank policies, procedures and processes.
  • Provide support to Architecture team through contributions to the continuous improvement of Business Analysis policies and procedures.
  • Coach and develop the team’s in-depth knowledge on the different functional and business units of the Bank.
  • Engage and obtain formal agreements on delivery objectives
  • Identify dependencies and sequence activities into a realistic portfolio delivery schedule
  • Factor constraints on resource availability, skill levels, organizational capabilities, readiness and costs into the plan
  • Use estimation and planning tools and techniques to drive precision and accuracy in plans
  • Agree the baseline plan with stakeholders
  • Participate in strategic and budgetary planning processes for the department
  • Serves as a key participant in team and client meetings for programs
  • Effective communication of relevant information to stakeholders through timely and accurate reporting • Tactfully communicate sensitive information
  • Handle difficult situations directly, using appropriate discretion, confront issues openly and quickly
  • Present sound and well-reasoned arguments to convince/influence stakeholders and peers
  • Coordinate the team to ensure departmental information repositories and inventories are up to date at all times
  • Implement and apply a change management process to support the adoption of the changes introduced by a program, project or initiative.
  • Manage the design and delivery of training programs for team members to ensure successful assimilation of departmental and Pan Bank policies and procedures
  • Drive the Identification, definition and tracking of benefits required to measure the success of introduced changes
  • Support change management at the strategic and organizational level
  • Liaison point between the bank’s strategy department and Technology Projects & Transformation department to ensure proper alignment and translation of bank strategies
  • Proactively identify Pan bank areas where technology or business process can be enhanced for increased efficiency or
  • profitability
  • Devise and execute strategies to implement the identified transformation agenda
  • Manage the evaluation, design, monitoring and maintenance of business processes.
  • Ensure the team collaborates across all departments of the organization to help improve the management of a business process.
  • Streamline and guide the introduction of innovation into the processes that can impact results, enhance profitability and assist the organization to meet its business objectives and goals.
  • Support the definition, tracking and reporting of benefits realization highlighted in approved business cases for all applicable initiatives
  • Assist the business in identifying enablers that strategically assist in achieving the benefits identified in business cases.
  • Agree targets with program team members, monitoring their performance and ensuring SLA adherence
  • Coach and develop program team, building their skills and competencies to manage and maximize their effectiveness and performance.
  • Ensure that all risks applicable to your area are identified, assessed, reported and captured in the risk register.
  • Any other responsibilities or tasks as maybe assigned by management.


  • External: Vendors, Consultants, Industry Networks
  • Internal: All internal Business Units


  • Grade 12 Certificate with Credit or above mandatory in Mathematics and English and any other three subjects
  • Bachelor’s Degree in Business /IT/Project Management or any other relevant field
  • At least seven (7) years of professional experience in programme and projects management
  • Experience in Banking industry will be added advantage
  • Knowledge of program/ project management best practices and frameworks


  • Leadership Skills
  • Project Management Skills
  • Mastery of Core Business Analysis Competencies and Corresponding Skills
  • Change Management Skills
  • Business Analysis & Design
  • Good Communications Skills (Oral and Written)
  • Good Interpersonal and Consultative Skills
  • Strong Analytical and Product Management Skills required
  • Customer Service orientation
  • Presentation and Facilitation Skills
  • Business Requirements Gathering
  • Business Case Development
  • Stakeholder Management
  • Process Modelling Techniques
  • Time Management Skills
  • Clinical and attentive to detail
  • Stakeholder Management
  • Analytical Skills/ Problem solving
  • Drive for results
  • Accountability

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