Grand Palace Hotel
Grand Palace Hotel seeks to hire a receptionist to join the Front Office Team. We are looking for a friendly and enthusiastic receptionist to join our front of house team. You will be responsible for managing bookings and ensuring a pleasant and warm experience for our guests.
Duties and Responsibly
- Greeting guests on arrival to the hotel
- Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant
- Taking bookings by phone and walk ins and recording all details in our online system
- Providing advice and information about local attractions, restaurants and transport options
- Creating final bills at check-out and processing payments
- Helping guests with special requests, for example wake-up services
- Taking messages and passing them on to guests promptly
- Dealing with guest complaints or issues in a timely and professional manner
- Liaising with housekeeping staff to ensure rooms are available for check-in
Skills
- Problem-solving abilities
- Communication and interpersonal skills
- Excellent customer service skills
- The ability to maintain professional standards under pressure
- Strong IT skills and knowledge of booking systems and software
Qualifications
- a minimum of 3 years experience in a similar role
- Full grade 12 certificate
- must be physically fit, as the role requires a lot of moving around, and working night shift it also involves standing for many hour.