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Receptionist/ Front Office at Grand Palace Hotel

  • Full Time
  • Lusaka
  • 00 USD / Year
  • Applications have closed
  • Salary: 00

Grand Palace Hotel

Grand Palace Hotel seeks  to hire a receptionist to join the Front Office Team.  We are looking for a friendly and enthusiastic   receptionist to join our front of house team. You will be responsible for managing bookings and ensuring a pleasant and warm experience for our guests.

Duties and Responsibly

  • Greeting guests on arrival to the hotel
  • Processing check-ins and explaining key facilities within the hotel including the fitness center and on-site restaurant
  • Taking bookings by phone and walk ins and recording all details in our online system
  • Providing advice and information about local attractions, restaurants and transport options
  • Creating final bills at check-out and processing payments
  • Helping guests with special requests, for example wake-up services
  • Taking messages and passing them on to guests promptly
  • Dealing with guest complaints or issues in a timely and professional manner
  • Liaising with housekeeping staff to ensure rooms are available for check-in

Skills

  • Problem-solving abilities
  • Communication and interpersonal skills
  • Excellent customer service skills
  • The ability to maintain professional standards under pressure
  • Strong IT skills and knowledge of booking systems and software

Qualifications

  • a minimum of 3 years experience in a similar role
  • Full grade 12 certificate
  • must be physically fit, as the role requires a lot of moving around, and working night shift it also involves  standing for many hour.