Private and Well Established Lodge in Woodlands - Lusaka
As a Lodge Receptionist, the role holder will play a pivotal role in creating a welcoming and efficient front desk environment that reflects the unique character of our lodge. You will be responsible for greeting guests, managing reservations, and providing assistance to ensure a delightful stay.
Key Duties and Responsibilities:
– Warmly greet and welcome guests upon their arrival.
– Assist with check-in and check-out procedures, ensuring accuracy and efficiency.
– Answer phone calls, emails, and inquiries from potential and current guests.
– Provide information about lodge amenities, services, and local attractions.
– Manage room reservations, cancellations, and modifications.
– Coordinate with housekeeping to ensure rooms are prepared for guest arrivals.
– Assist in maintaining a clean and organized lobby area.
– Handle guest requests and provide exceptional customer service.
– Collaborate with other lodge staff to ensure smooth operations.
– Assist with administrative tasks, including filing and data entry.
Qualifications, Skills, Proficiencies, Experience and Exposure
– Grade 12 Certificate
– 1 year of experience as a Receptionist or in a customer service role.
– Excellent verbal and written communication skills.
– Warm and welcoming personality.
– Strong organizational and multitasking abilities.
– Proficient in using office equipment, including phones and computers.
– Basic computer skills, including knowledge of reservation systems.
– Ability to handle a high volume of calls and guests.
– Positive attitude and ability to work in a team environment.
– Previous experience in the hospitality industry, particularly at a lodge or hotel.
– Knowledge of local attractions and activities for guest recommendations.