Brilliance Executive Management Consultancy
Description:
Job Purpose
The Regional Retail Manager is responsible for the effective performance of full-service branches within his or her assigned region, including operations, production, customer service, training, security and safety in accordance with the bank’s objectives. Leads in achieving individual, branch, regional and bank-wide goals through new business development, referrals and retention of account relationships. He or she serves as an Ambassador of our bank’s mission, vision and values. Responsible for the staffing, profit, performance and other operations at each branch in the northern region. Coach and mentor Branch Managers to ensure that the Bank’s business plan is executed and operational procedures and sales & service standards are followed. Take the lead in maximizing business growth and performance to achieve or exceed financial goals, while delivering on the Bank’s standards in sales and service.
Summary of Key Responsibilities:
Take the lead in achieving individual, branch, regional and bank-wide goals through new business development, referrals and retention of account relationships.
Mentor, coach and support Branch Managers, helping them to be successful and fulfilled producers and leaders
Promote the Banks sales and service culture through coaching and staff motivation
Provide leadership, accountability, encouragement and training to branch managers and teams in the pursuit of our bank’s core purpose.
Collaborate with the Senior Relationship Manager to establish and achieve meaningful production goals, complete retail initiatives, maintain uniformity of bank-wide best practices and contribute to the retail division’s long-term growth and efficiency.
Maintain effective, positive relationships with branch managers and other staff by consistent in-branch visits, phone calls and email correspondence.
Recognize and reward behaviours, attitudes and results which contribute to our company’s success
Instructing branch management and supervisors at every location and reporting your regional branches’ performance to upper administration.
Must be aware of risk and control of the operational procedure and share it with all respective staff accordingly. In addition, also need to have a long-term vision and mission.
Maintain ongoing recruiting relationships resulting in the hire of skilled employee candidates in order to build and sustain strong branch teams.
Oversee and support the regional branch budgeting process
Provide leadership, accountability and support to Branch Managers in the completion of the annual Branch Assessment and Planning Tool
Effectively complete assigned performance evaluations and support branch supervisors in this process
Support other region’s branches in the absence of their assigned Regional Retail Manager
Coordinate effective staff coverage within assigned regions.
Provide accountability and support to Retail Lenders in loan risk management and problem loan resolution
Work with Retail Operations and other department leads to assess, create and develop new bank efficiencies, products or procedures.
Respond effectively to escalated customer questions, suggestions, concerns and complaints
Ensure appropriate Bank representation at certain regional community events as well as ongoing leadership through civic and community organization involvement
Plan, organize and deliver effective regional meetings and other training as necessary
Perform other duties as assigned by Executive Management
Required Skills and Competencies
Exceptional verbal, written and interpersonal communication
Excellent organizational, time management and leadership skills
Demonstrated ability to present and cross-sell all Bank products and services with confidence and authority.
Strong math skills to crunch numbers and keep track of your region’s profit
Ability to motivate others on a team and help them succeed
Good management skills.
Excellent Marketing skills.
Multitasking skills and the ability to tend to multiple problems at a time
Excellent Negotiation skills.
Problem-solving skills, especially in situations of high stress
Primary Areas of Accountability:
Qualifications and Experience
Degree in Business Administration, Banking and Finance / Economics or Commensurate Education
Must have a minimum of 10 years in Branch Management
Must have been a Regional Manager for a minimum of 4-6 years with any of the top five banks in Zambia
Familiarity with all banking products
Must be well exposed to Large & Mid-Corporate, Retail and Digital Banking
Thorough knowledge of all activities associated with Bank product and
service needs of individuals and small businesses, including
regulatory/legal issues.
Must be experienced in organized sales calling programs.
Must be proactive in learning as a continuous improvement
Ability to generate a variety of reports and presentations displaying regional performance
Strong customer service skills in the areas of handling disputes and treating customers with care
Basic computer skills, including knowledge/use of Microsoft Office, Word, Excel and PowerPoint.
Method Of Application
If you meet the hiring requirements for the position, please email your CV in Ms Word and Cover Letter clearly stating your salary expectations to: jobs@bemconsult.com & copy in bemconsult20@gmail.com
Note that, all communications will be kept in the strictest of confidence. If you do not receive communication within 30 working days of the closing date of the advert, please consider your application unsuccessful.
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