Indo Zambia Bank Limited
Indo Zambia Bank Limited, a Commercial Bank which has been operating in Zambia since 1984 and has a branch network of 40 branches across the country, the Bank has exciting career opportunities for individuals seeking to grow in the banking and financial services sector.
CORPORATE SERVICES AND ADMINISTRATION DEPARTMENT
RELATIONSHIP MANAGERS
Job Purpose
This role is responsible for the acquisition of Bank business and customer service in various segments such as Public Sector, Agric Business, Mid Corporates, Large & Global Corporates, Retail& SME’s and Treasury Sales.
Relationship Managers – Mid Corporates
Key Responsibilities
- Serve as the primary point of contact for mid-corporate clients and financial institutions.
- Build and maintain strong, long-term relationships with senior executives and decision-makers.
- Conduct regular client meetings to assess their business goals and financial needs.
- Understand the financial and operational challenges faced by mid-sized corporates and provide appropriate
financial solutions. - Advise clients on working capital management, business expansion, and risk mitigation strategies.
- Offer tailored products like term loans, working capital loans, trade finance, and treasury solutions
- Foster relationships with other financial institutions such as insurance companies, investment firms, and nonbanking financial companies (NBFCs).
- Collaborate on syndications, treasury services, or co-lending agreements.
- Identify opportunities to offer banking services, such as correspondent banking or cash management, to financial
institutions. - Identify and pursue business opportunities within the mid-corporate segment and financial institution space.
- Develop strategies to grow the client portfolio by acquiring new clients and expanding relationships with existing
ones. - Collaborate with product teams to customize solutions that fit clients’ specific needs.
- Evaluate the financial health of mid-corporate clients and financial institutions.
- Prepare credit proposals and conduct risk assessments to ensure sound lending practices.
- Collaborate with the risk management and credit teams to structure deals that mitigate potential risks.
- Monitor the performance of the mid-corporate and financial institutions portfolio, ensuring it meets profitability
targets. - Manage credit exposure, minimize bad debts, and maintain the quality of the portfolio.
- Provide timely updates on the performance of the portfolio and identify areas for improvement.
- Cross-sell the bank’s products and services, such as treasury management, FX solutions, and investment banking
services. - Work with product specialists to offer holistic financial solutions, including lending, cash management, and insurance.
- Identify opportunities to introduce new financial products and services tailored to the needs of mid-sized corporates and financial institutions.
- Stay informed on market trends, industry developments, and competitor activities in the mid-corporate and
financial institutions segments. - Conduct research to understand client industry sectors and tailor financial advice accordingly.
- Monitor global financial markets, interest rates, and regulatory changes that may impact clients.
- Ensure adherence to all regulatory requirements, including KYC (Know Your Customer) and AML (Anti-Money.Laundering) regulations.
- Maintain accurate documentation and ensure that all transactions comply with regulatory and legal standards.
- Keep abreast of changing regulations and update clients on how these may impact their business operations.
- Work with internal teams, such as credit, operations, and legal, to ensure smooth and efficient client service delivery
- Collaborate with product development teams to tailor solutions that address specific client needs.
- Engage with senior management to report on client portfolio performance and strategic opportunities.
Relationship Managers – Large & Global Corporates
Key Responsibilities
- Act as the primary point of contact for large domestic and international corporate clients.
- Build and maintain long-term, strategic relationships with key decision-makers at multinational corporations.
- Understand the clients’ global business models, financial needs, and market strategies to provide relevant and timely financial solutions.
- Advise clients on international banking products such as trade finance, treasury services, global cash management,
and foreign exchange. - Assist clients with cross-border transactions, international market expansion, and managing multi-currency accounts.
- Provide insights on global financial trends, regulatory environments, and geopolitical risks that may impact the client’s business.
- Manage and structure complex global transactions, including syndicated loans, project finance, and mergers and
acquisitions. - Ensure seamless execution of cross-border financial operations by coordinating with global teams and product
specialists across regions. - Identify and pursue opportunities to expand the bank’s presence with global corporate clients.
- Develop and implement strategies to acquire new multinational clients and expand relationships with existing ones.
- Collaborate with international teams to offer customized financial products and services that address both global
and local needs. - Evaluate the financial performance and creditworthiness of large multinational corporations.
- Prepare credit proposals, conduct risk assessments, and recommend appropriate credit structures based on
global market conditions. - Manage the client portfolio, ensuring profitability while maintaining high standards of credit quality and minimizing
risk. - Promote a wide range of international financial products and services, including lending, trade finance, cash management, and investment banking.
- Work closely with product specialists across regions to offer customized solutions that fit the unique needs of
global clients. - Identify opportunities to cross-sell additional products, including treasury services, capital markets solutions,
and hedging strategies. - Stay informed about global economic trends, regulatory changes, and market dynamics that may impact large
corporate clients. - Conduct global market research to anticipate the needs of multinational corporations and identify business opportunities.
- Ensure compliance with local and international regulatory requirements, including KYC (Know Your Customer),
AML (Anti-Money Laundering), and other global regulatory frameworks. - Maintain proper documentation for cross-border transactions and client onboarding, adhering to both local and international legal standards.
- Work with international teams, including relationship managers and product specialists from different regions, to
- provide a seamless global service.
- Collaborate with internal departments such as legal, compliance, and operations to ensure efficient service delivery.
- Participate in global corporate strategy meetings to align client needs with the bank’s overall business goals.
- Monitor client satisfaction and address issues or concerns promptly.
- Ensure the client’s banking experience is seamless across different regions and business units.
Qualifications and Experience
- Grade 12 Credit or above, mandatory in Mathematics and English and any other three subjects.
- Degree in Business or a relevant field or professional qualification from a recognized university.
- Relevant banking qualifications will be an added advantage.
- Minimum Seven (7) years’ work experience, with atleast three 3(years) Relationship Management expierence.
Relationship Managers – Retail Banking and SMEs
Key Responsibilities
- Act as the primary point of contact for Retail clients.
- Understand the clients’ business models, financial needs, and market strategies to provide relevant and timely
financial solutions. - Advise clients on banking product.
- Provide insights on financial trends, regulatory environments, and geopolitical risks that may impact the client’s business.
- Identify and pursue opportunities to expand the bank’s presence with retail clients.
- Develop and implement strategies to acquire new retail clients and expand relationships with existing ones.
- Evaluate the financial performance and creditworthiness of retail corporations.
- Prepare credit proposals, conduct risk assessments, and recommend appropriate credit structures
- Manage the client portfolio, ensuring profitability while maintaining high standards of credit quality and minimizing
risk. - Ensure compliance with local and international regulatory requirements, including KYC (Know Your Customer),
- AML (Anti-Money Laundering), and other global regulatory frameworks.
- Maintain proper documentation for cross-border transactions and client onboarding, adhering to both local and international legal standards.
- Collaborate with internal departments such as legal, compliance, and operations to ensure efficient service delivery.
- Monitor client satisfaction and address issues or concerns promptly.
- Ensure the client’s banking experience is seamless across different regions and business units.
Qualifications and Experience
- Grade 12 Credit or above, mandatory in Mathematics and English and any other three subjects.
- Degree in Business or a relevant field or professional qualification from a recognized university.
- Relevant banking qualifications will be an added advantage.
- Minimum Seven (7) years’ work experience, with atleast three 3(years) Relationship Management expierence.
Relationship Managers – Public Sector and NGOs
Key Responsibilities
- Act as the primary point of contact for Public Sector.
- Understand the clients’ business models, financial needs, and market strategies to provide relevant and timely
financial solutions. - Advise clients on banking product.
- Provide insights on financial trends, regulatory environments, and geopolitical risks that may impact the client’s business.
- Identify and pursue opportunities to expand the bank’s presence with retail clients.
- Develop and implement strategies to acquire new retail clients and expand relationships with existing ones.
- Evaluate the financial performance and creditworthiness of retail corporations.
- Prepare credit proposals, conduct risk assessments, and recommend appropriate credit structures
- Manage the client portfolio, ensuring profitability while maintaining high standards of credit quality and minimizing
risk. - Ensure compliance with local and international regulatory requirements, including KYC (Know Your Customer),
AML (Anti-Money Laundering), and other global regulatory frameworks. - Maintain proper documentation for cross-border transactions and client onboarding, adhering to both local and international legal standards.
- Collaborate with internal departments such as legal, compliance, and operations to ensure efficient service delivery.
- Monitor client satisfaction and address issues or concerns promptly.
- Ensure the client’s banking experience is seamless across different regions and business units.
Qualifications and Experience
- Grade 12 Credit or above, mandatory in Mathematics and English and any other three subjects.
- Degree in Business or a relevant field or professional qualification from a recognized university.
- Relevant banking qualifications will be an added advantage.
- Minimum Seven (7) years’ work experience, with atleast three 3(years) Relationship Management expierence.
Relationship Officers – Treasury
Key Responsibilities
- Act as the primary point of contact for FX clients.
- Understand the clients’ business models, financial needs, and market strategies to provide relevant and timely
financial solutions. - Advise clients on banking product.
- Provide insights on financial trends, regulatory environments, and geopolitical risks that may impact the client’s business.
- Identify and pursue opportunities to expand the bank’s presence with clients.
- Develop and implement strategies to acquire new retail clients and expand relationships with existing ones.
- Collaborate with internal departments such as legal, compliance, and operations to ensure efficient service delivery.
- Monitor client satisfaction and address issues or concerns promptly.
- Ensure the client’s banking experience is seamless across different regions and business units.
Qualifications and Experience
- Grade 12 Credit or above, mandatory in Mathematics and English and any other three subjects.
- Degree in Business or a relevant field or professional qualification from a recognized university.
- Relevant banking qualifications will be an added advantage.
- Minimum Seven (7) years’ work experience, with atleast three 3(years) Relationship Management expierence.
- Must have ACI certification
APPLICATION PROCESS
Applications should be submitted electronically, with the position being applied for clearly indicated in the subject line, via this link
https://shorturl.at/kirqY.
Please include scanned copies of your Curriculum Vitae, Certifications, and any other supporting documents.
Kindly note that physical applications will NOT be accepted.
For more information on job postings, visit www.izb.co.zm.
Closing date for all applications is 18th October 2024.