Builders Warehouse Makeni
Functions / Responsibilities:
Achieve Sales
- Ensure that you have general knowledge of your stock and products so that you can advise customers appropriately.
- That stockholding is “true” before finalising sales, as needed. Do not commit to deliveries – always
- Confirm with dispatch.-“Never over promise ,and under deliver”
- Ensure you know and action the appropriate procedures for specials and out of stocks.
- Adhere to the standards of the selling skills course.
- Ensure that your department is always manned.
- Carry out after sales follow up.
- Market awareness
- Always push for add-on sales to increase basket
Customer satisfaction
- Handle all customers according to the standards in the Interact with Customers course.
- Present a positive image to customers, acknowledge, approach and greet customers as required,
- Understand their special needs and respond to their queries as required
- Meet housekeeping requirements
- Answer telephone in appropriate manner and assist customers
- Timeous feedback to customers according to sunset rules
Be accountable for stock
- Always be in and around your allocated shelves to prevent theft and breakages.
- Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
- Give feedback to the HOD or Replenishment HOD.
- Conduct stock counts accurately as required on a regular basis.
- Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
- Remove damaged or incomplete items from the floor, report them to the HOD
- Appropriate place for damages, where they can be recorded and correctly processed.
- Confirm with HOD or Replenishment HOD for STO’s from a different site.
- Ensure article code match description before processing
Merchandize stock and maintain standards
- Always be in and around your allocated shelves to prevent theft and breakages.
- Be aware of your stock situation (fast sellers, slow lines, overstocks, out of stocks, low stock levels).
- Give feedback to the HOD or Replenishment HOD.
- Conduct stock counts accurately as required on a regular basis.
- Where stock items are not on RPL, recommend order quantities to the HOD/ replenishment HOD.
- Remove damaged or incomplete items from the floor, report them to the HOD and take them to the
- Appropriate place for damages, where they can be recorded and correctly processed.
- Confirm with HOD or Replenishment HOD for STO’s from a different site.
- Ensure article code match description before processing
Requirements:
Grade 12 Certificate
Tertiary Education
1-2 years’ experience
Excellent customer service orientation and high integrity
Attention to detail and ability to work under pressure
Ability to Sale and Meet targets
Competencies:
- Product Knowledge
- Selling skills
- Team Player
- Communication skills
- Perform under pressure
- Adaptability
- Ability to Build and influence others
“Employment Equity Policy Requirements may be applicable”
If you do not hear from us within 5 day, please consider your application unsuccessful