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Job Title: Teller (1) Ndola
Job Overview: A Bank Teller is a frontline employee responsible for providing essential banking services to customers. They are the first point of contact for clients at a bank and play a crucial role in ensuring efficient and accurate financial transactions. This role requires excellent customer service skills, attention to detail, and knowledge of banking procedures and regulations
1. Customer Service:
- Greet customers in a friendly and professional manner.
- Listen to customer inquiries and assist with their banking needs.
- Address customer concerns and resolve issues promptly and professionally.
- Promote a positive and welcoming atmosphere in the bank.
2. Financial Transactions:
- Process various financial transactions, including deposits, withdrawals, transfers, and loan payments.
- Verify the identity of customers and ensure compliance with bank security procedures.
- Count and verify cash transactions accurately.
- Maintain cash drawer limits and balance cash at the end of each day.
3. Product Knowledge:
- Stay updated on the Company’s products and services to effectively cross-sell and upsell to customers.
- Explain the features and benefits of various Company products to customers.
4. Record Keeping:
- Maintain accurate records of all transactions and customer interactions.
- Complete necessary paperwork and documentation for transactions.
- Follow Company policies and procedures for record-keeping and compliance.
5. Security and Compliance:
- Adhere to security protocols to protect customers, employees, and Company assets
- Comply with all Company regulations and policies, including anti-money laundering (AML) and Know Your Customer (KYC) requirements.
- Report any suspicious or unusual transactions to the appropriate authorities.
6. Technology Usage:
- Utilize computer systems and banking software to process transactions and access customer information.
- Troubleshoot basic technical issues and provide assistance to customers with online banking services.
7. Cash Management:
- Order and maintain an adequate amount of cash to ensure smooth operations.
- Prepare and package cash for deposit to the company account
- Degree/diploma in business or equivalent; preferably accounting related course.
- Previous customer service experience is a plus.
- Knowledge of basic banking principles and procedures.
- Strong mathematical and numerical skills.
- Excellent communication and interpersonal skills.
- Attention to detail and accuracy.
- Ability to handle cash responsibly and maintain confidentiality.
- Knowledge of relevant banking software and computer systems.
To the Human Resource,
Success Entrepreneurs choice
Relays Mall, Suit
Method of Application
To apply for this job email your details to email@example.com